IT Support Specialist

vor 3 Stunden

Erlangen, Bayern, Deutschland D-ploy Vollzeit

About D-ploy

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, and the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

Job Summary

We are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support for our industrial IT environment, including troubleshooting hardware and software issues, monitoring network performance, and implementing solutions to improve efficiency.

Key Responsibilities

  • Eliminate and process faults in the industrial environment (1st/2nd level support)
  • Act as the main point of contact for employees experiencing computer issues
  • Monitor the performance of the company's desktop infrastructure and suggest improvements
  • Evaluate, create, and develop solutions in the industrial sector
  • Elaborate and implement standards in the field of industry and participate in concepts for the industrial IT environment
  • Resolve software, hardware, and device issues reported by end-users
  • Install, configure, and maintain desktop hardware and software
  • Support services for Client standard technologies, including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
  • Troubleshoot PC connectivity issues and network elements, including ISP circuits, firewalls, network switches, wireless equipment, and telephone systems
  • Implement and support remote access solutions (VPN)
  • Escalate service issues when required
  • Communicate with customers/end-users as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages
  • Monitor network performance for availability, utilization, and latency, taking appropriate measures to resolve throughput issues and escalating to the support team as required
  • Oversee the maintenance and tracking of assets
  • Advise and train staff on computer operations and software applications

Requirements

  • Good understanding of Information Technology, trends, products, and solutions
  • 1+ years' experience in a similar position supporting a variety of technologies and services
  • In-depth knowledge of:
    • Windows OS (Windows 10 & 11)
    • Microsoft Office & Office 365 applications
    • PC/Laptop hardware
    • PC/Laptop peripherals, including printers
    • Mobile devices
  • Basic knowledge of:
    • Active Directory
    • Exchange
  • ITIL certification and familiarity with the Service Now ticketing system is an advantage
  • GMP-/GxP knowledge is desired
  • Highly self-motivated and directed with a keen attention to detail
  • Customer-focused with a passion and drive for customer satisfaction and delivering business values
  • A service-oriented mindset and always striving to deliver on tasks and projects
  • Ability to work independently as well as willing to follow directions and best practices
  • Great communication and interpersonal skills
  • Fluent German and English (written and spoken) communication skills
  • Friendly, supportive, and flexible personality with quick learning ability
  • Good team player with planning and organizing skills & multi-task
  • Candidates must declare a Criminal record extract not older than 3 months

Benefits

  • Paid Special Leaves
  • Edenred Card (can be used in >16,000 restaurants, hotels, and gas stations in Germany)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits
  • Company-sponsored events

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