IT Support Specialist

vor 2 Wochen

Erlangen, Bayern, Deutschland D-ploy Vollzeit

D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.

As an IT Onsite Support Engineer at D-ploy, you will be responsible for eliminating and processing faults in the industrial environment, acting as the main point of contact for employees experiencing computer issues, and monitoring the performance of the company's desktop infrastructure.

Key responsibilities include:

  • Elimination and processing of faults in the industrial environment (1st/2nd level support)
  • Acting as the main point of contact for employees who are experiencing computer issues
  • Monitoring the performance of the company's desktop infrastructure and making suggestions for improving efficiency
  • Evaluation, creation, and development of solutions in the industrial sector
  • Elaboration and implementation of standards in the field of industry as well as participation in concepts for the industrial IT environment
  • Resolving software, hardware, and device issues reported by end-users
  • Installation, configuration, and ongoing usability of desktop hardware and software
  • Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
  • Troubleshooting PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment, and telephone systems
  • Remote access solution (VPN) implementation and support
  • Escalating service issues when required
  • Communication with customers/end-users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Monitoring network performance for availability, utilization, and latency. Taking the appropriate measures to resolve throughput issues, escalating to the support team as required
  • Overseeing the maintenance and tracking of assets
  • Advising and training staff on computer operations and software applications

Requirements include:

  • Good understanding of Information Technology; trends, products, and solutions
  • 1+ years' experience in a similar position supporting a variety of technologies and services
  • In-depth knowledge of:
  • Windows OS (Windows 10 & 11)
  • Microsoft Office & Office 365 applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices
  • Basic knowledge of:
  • Active Directory
  • Exchange
  • ITIL certification and familiarity with the Service Now ticketing system is an advantage
  • GMP-/GxP knowledge is desired
  • Highly self-motivated and directed with a keen attention to detail
  • Customer-focused with a passion and drive for customer satisfaction and delivering business values
  • A service-oriented mindset and always striving to deliver on tasks and projects
  • Ability to work independently as well as willing to follow directions and best practices
  • Great communication and interpersonal skills
  • Fluent German and English (written and spoken) communication skills
  • Friendly, supportive, and flexible personality with quick learning ability
  • Good team player with planning and organizing skills & multi-task
  • Candidates have to declare Criminal record extract not older than 3 months

Benefits include:

  • Paid Special Leaves
  • Edenred Card (can be used in > restaurants, hotels, and gas stations in Germany)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits
  • Company-sponsored events

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