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Customer Service Team Lead SHK Building Technology
vor 2 Monaten
We, Traub GmbH & Co. Haustechnik KG, are a 1949-founded, mid-sized family-owned company with headquarters in Grünwald near Munich.
We have been active in the fields of bathrooms, sanitary, heating and air conditioning technology as well as roofing and glazing work for our predominantly private, but also commercial and municipal customers for many years.
To strengthen our team, we are currently looking for a
Team Leader Customer Service SHK Building Technology (m/w/d)
We are looking for a candidate who will take on the operational responsibility for customer service in the SHK sector and serve as the point of contact for all questions regarding technical support.
Responsibilities
- You will be responsible for the strategic orientation of customer service and its continuous development.
- You will be responsible for the professional and disciplinary leadership of your team members.
- You will be responsible for the identification and resolution of technical issues.
- You will develop your team members through targeted coaching and regular feedback discussions.
Profile
- You have at least a completed training as a SHK technician or are otherwise qualified and have experience in customer service (service, maintenance, repair).
- You have ideally gained knowledge of cross-trade skills in the field of technical building equipment.
- You enjoy getting an overview of the technical conditions on site and identifying and resolving errors using your knowledge of the functional principles of systems.
- You have a high level of engagement, loyalty, and team spirit, as well as a basic understanding of the functional principles of building equipment.
- You enjoy ensuring customer satisfaction and service quality with high standards.
- You have a cooperative leadership style and well-developed communication and moderation skills, combined with a high quality awareness.
- The driving license, at least class B (or previously class 3), is a prerequisite for your mobility.
- Knowledge of MS Office applications (Word, Excel, Outlook) is a must.
We offer
- A secure and varied working place with long-term perspective in a friendly and cooperative team.
- A modern working atmosphere and office equipment.
- Opportunities for development and implementation of new ideas.
- Professional further education opportunities with a budget.
- A performance-oriented remuneration above the tariff.
- A company car, company phone, and laptop.
- A company-financed occupational pension scheme.
- A company-financed health insurance.
- Company medical care.
- A family-friendly design of working hours.
- Company events and events.
- Assistance with finding an apartment.
- Subsidization of childcare costs.
- Assistance with job search for the partner.
