Customer Service Manager

vor 2 Monaten

Munich, Bayern, Deutschland EMMA | JOBS IN MÜNCHEN® Vollzeit
Key Responsibilities:

  • Oversee the operational responsibility for customer service in the SHK sector and serve as the point of contact for all technical support inquiries.
  • Lead the team of approximately 10 employees in your area of responsibility, providing guidance on both technical and disciplinary matters.
  • Develop and implement a strategic approach to customer service, ensuring its continuous improvement.
  • As a leader, you will develop your team members through targeted coaching and regular feedback sessions, fostering their professional and personal growth.
Requirements:

  • You hold a minimum of a completed training as a SHK technician (m/w/d) or possess equivalent qualifications and have initial work experience in customer service (service, maintenance, repair).
  • In your previous role, you have ideally gained knowledge of technical building equipment across various trades.
  • You enjoy taking the initiative to familiarize yourself with the technical aspects of a site and identifying and resolving issues using your knowledge of system functionality.
  • You possess a high level of engagement, loyalty, and teamwork, as well as a basic understanding of building equipment systems, which you will utilize effectively.
  • You take pride in ensuring high-quality service and customer satisfaction.
  • You have a cooperative leadership style, excellent communication and moderation skills, and a strong sense of quality.
  • A valid driver's license, at least class B (or previously class 3), is a prerequisite for your mobility.
  • Proficiency in using MS Office applications (Word, Excel, Outlook) is essential.
What We Offer:

  • Access to numerous job openings that are not publicly advertised.
  • Direct entry into top companies and market leaders in Munich.
  • Bespoke coaching and optimization of your application by an experienced advisor.
  • All our services are 100% free of charge.

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