Customer Service Team Lead
vor 4 Wochen
Wir suchen einen erfahrenen Customer Service Team Lead, der unsere Kunden zufriedenstellen und binden möchte.
Aufgaben- Leitung und Entwicklung des Customer Service Teams über drei Standorte
- Sicherstellung der Kundenzufriedenheit und -bindung
- Schnittstellenmanagement und enge Zusammenarbeit mit unseren internationalen Niederlassungen
- Effiziente Abwicklung von Transportaufträgen und die Lösung von Kundenanfragen
- Verantwortung für die Einhaltung der Service Level Agreements
- Abgeschlossene speditionelle Ausbildung oder vergleichbare Qualifikation
- Fundierte Erfahrung im Customer Service, idealerweise in der Logistik oder Spedition
- Führungserfahrung und die Fähigkeit, ein verteiltes Team zu motivieren und zu entwickeln
- Hervorragende Kommunikations- und Organisationsfähigkeiten
- Fließende Deutsch- und Englischkenntnisse, weitere Sprachen von Vorteil
- Ausgeprägte Sozialkompetenz und hohe Dienstleistungs- und Kooperationsmentalität
- Bereitschaft zu gelegentlichen Dienstreisen
- Eine spannende und abwechslungsreiche Tätigkeit in einer zukunftssicheren Branche
- Ein agiles Team, Raum für Ideen, Austausch und persönliche Weiterentwicklung
- Individuell abgestimmte Weiterbildungsmaßnahmen
- Tarifliche und betriebliche Leistungen
- Zugang zu zahlreichen Vergünstigungen
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