Customer Service Team Lead

vor 4 Wochen

Munich, Bayern, Deutschland DACHSER SE Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen Customer Service Team Lead, der unsere Kunden zufriedenstellen und binden möchte.

Aufgaben
  • Leitung und Entwicklung des Customer Service Teams über drei Standorte
  • Sicherstellung der Kundenzufriedenheit und -bindung
  • Schnittstellenmanagement und enge Zusammenarbeit mit unseren internationalen Niederlassungen
  • Effiziente Abwicklung von Transportaufträgen und die Lösung von Kundenanfragen
  • Verantwortung für die Einhaltung der Service Level Agreements
Qualifikationen
  • Abgeschlossene speditionelle Ausbildung oder vergleichbare Qualifikation
  • Fundierte Erfahrung im Customer Service, idealerweise in der Logistik oder Spedition
  • Führungserfahrung und die Fähigkeit, ein verteiltes Team zu motivieren und zu entwickeln
  • Hervorragende Kommunikations- und Organisationsfähigkeiten
  • Fließende Deutsch- und Englischkenntnisse, weitere Sprachen von Vorteil
  • Ausgeprägte Sozialkompetenz und hohe Dienstleistungs- und Kooperationsmentalität
  • Bereitschaft zu gelegentlichen Dienstreisen
Unser Angebot
  • Eine spannende und abwechslungsreiche Tätigkeit in einer zukunftssicheren Branche
  • Ein agiles Team, Raum für Ideen, Austausch und persönliche Weiterentwicklung
  • Individuell abgestimmte Weiterbildungsmaßnahmen
  • Tarifliche und betriebliche Leistungen
  • Zugang zu zahlreichen Vergünstigungen

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