Customer Service Representative for Train Operations

Vor 6 Tagen

Leipzig, Sachsen, Deutschland DB Regio AG Vollzeit

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Train Operations at DB Regio AG in Leipzig. As a Customer Service Representative, you will be the first point of contact for our passengers and will be responsible for providing excellent customer service and support.

Key Responsibilities:

  • Provide exceptional customer service and support to passengers on board our trains
  • Answer customer inquiries and provide information on train schedules, fares, and services
  • Handle customer complaints and resolve issues in a professional and courteous manner
  • Work collaboratively with other team members to ensure seamless customer service
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements:

  • Successful completion of a recognized customer service or sales-related training program
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Basic knowledge of train operations and customer service principles
  • Ability to work flexible hours, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work for a leading transportation company

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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