Technical Support Expert

Vor 2 Tagen


Raunheim, Hessen, Deutschland Trimble Vollzeit

About the Role:

As a Technical Customer Support Professional at Trimble, you will play a crucial part in delivering high-level technical assistance to end-users, field engineers, technicians, and product support personnel.

This involves diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, sophisticated software, and networked and/or wireless systems.

You will be a key player in addressing issues where primary product support has not resolved equipment or software problems.

Additionally, you will contribute to product improvement by reporting design, reliability, and maintenance issues.

Key Responsibilities:

  • Advanced Technical Support
  • Problem Analysis and Reporting
  • Customer Installation and Training
  • Documentation and Knowledge Sharing

What We're Looking for:

  • Bachelor's degree in a relevant technical field (preferred)
  • Proven experience in providing technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems
  • Exceptional troubleshooting and problem-solving skills
  • Proficiency in utilizing technical tools and resources
  • Excellent communication and interpersonal skills
  • Ability to collaborate effectively with diverse teams and customers
  • Strong customer-centric mindset and dedication to delivering exceptional technical support

Compensation:

We offer an estimated salary of €65,000 - €85,000 per year, depending on your qualifications and experience.

About Trimble:

Dedicated to shaping the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life.

Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.

From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work.

Inclusiveness Commitment:

We believe in celebrating our differences. That is why our diversity is our strength.

To us, that means actively participating in opportunities to be inclusive.

Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve.



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