Account Delivery Manager
Vor 6 Tagen
Account Service Delivery Manager
We are seeking an experienced Account Service Delivery Manager to join our team at Infoplus Technologies UK Limited. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of our programs and projects.
Key Responsibilities:
- Day-to-day delivery management throughout the program/project lifecycle, ensuring a consistent high-bar on excellence and program delivery.
- Experience delivering on Managed Services, with the ability to coordinate between multiple Service Lines and their deliverables.
- Hands-on managed and delivered at least one large Product Engineering program or Cloud-based implementation program.
- Proficient knowledge of Agile/Delivery Management principles and processes, including SCRUM and SaFE Agile practices.
- Drive technology initiatives within the program to improve end-to-end Customer Experience.
- Define program governance controls, manage program budget, and perform periodic cost and productivity analyses.
- Ability to use hard data and engineering metrics to make and support decisions.
- Anticipate bottlenecks, provide escalation management, and balance business needs vs technical constraints.
- Manage expectations and communication with Senior customer stakeholders regarding program progress and key decisions.
- Drive effective teamwork across geos, strong communication, and collaboration, and commitment across multiple disparate groups with competing priorities.
- Prepare management reporting, track profitability, and quality, and manage the delivery teams.
- Experience in preparing/presenting the program level status to Senior customer executives with good communication skills and attention to detail.
Requirements:
- Strong experience in delivery management, preferably in a Managed Services environment.
- Proven track record of delivering large-scale programs or projects.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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