Executive - Client Services Specialist
Vor 5 Tagen
VistaJet GmbH is a leading private aviation company that offers a unique portfolio of companies providing asset-light solutions to cover all key aspects of business aviation. As an Executive - Client Services, you will be part of the Client Services team, which is the first point of contact for all customers, dealing with all aspects of their travel experience.
Responsibilities:- Provide exceptional service to clients, ensuring that each flight is tailor-made to their needs.
- Maintain an overview of all flights, observing any special restrictions or operational restrictions, and anticipate any issues or problems that could affect the customer experience.
- Proactively communicate with clients on operational restrictions and seek suitable alternative options.
- Maintain timely, factual, and accurate communication with clients on all aspects of their flight.
- Strategic planning and coordination in cooperation with all departments of the Operational Control Center.
- Monitor changes such as CTOT, Slots, diversion, and re-route or re-plan as necessary to achieve the best possible outcome for the client.
- Take ownership of high-profile clients and flights, ensuring that these flights have the utmost priority and focus.
- Independent processing of daily flights.
- Organization of flight-related services and additional tasks as required.
- Experience within a Business Aviation environment is preferred.
- Proven customer service skills and the enthusiasm to provide exceptional service to all customers.
- Ability to skillfully handle difficult and demanding situations while ensuring a seamless customer experience.
- Proactive, service-driven, and a keen team player with excellent interpersonal skills.
- Excellent English language skills, including advanced spelling and grammar.
- Ability to maintain accuracy, a strong attention to detail, and deliver punctually even when working under pressure.
VistaJet offers a dynamic and challenging work environment with opportunities for growth and development. As an Executive - Client Services, you will be part of a team that is dedicated to providing exceptional service to our clients. If you are a motivated and customer-focused individual with a passion for business aviation, we encourage you to apply for this exciting opportunity.
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Executive - Client Services Specialist
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Executive - Client Services Specialist
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Hamburg, Hamburg, Deutschland VistaJet VollzeitJob ProfileVistaJet GmbH is a leading provider of private aviation services, part of Vista Global Holding, the world's largest on-demand charter operator. As a Client Services Executive, you will be part of a dynamic team that delivers exceptional service to our discerning clients.Key ResponsibilitiesProvide tailored flight experiences for high-profile...
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