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Executive - Client Services Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland VistaJet Vollzeit
Job Profile

VistaJet GmbH is a leading private aviation company that offers a unique portfolio of companies providing asset-light solutions to cover all key aspects of business aviation. As a Client Services Executive, you will be part of a fast-growing team that operates the world's largest wholly owned large cabin private jet fleet, embracing the highest levels of service, safety, security, reliability, and value.

Your Responsibilities
  • Provide exceptional service to clients, ensuring that each flight is tailor-made to their needs.
  • Maintain an overview of all flights, observing any special restrictions or operational restrictions and anticipating any issues or problems that could affect the customer experience.
  • Proactively communicate with clients on operational restrictions and seek suitable alternative options.
  • Maintain timely, factual, and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality.
  • Strategic planning and coordination in cooperation with all departments of the Operational Control Center.
  • Monitor changes such as CTOT, Slots, diversion, and re-route or re-plan as necessary to achieve the best possible outcome for the client.
  • Take ownership of high-profile clients and flights, ensuring that these flights have the utmost priority and focus.
  • Independent processing of daily flights.
  • Organization of flight-related services and additional tasks as required.
Requirements
  • Experience within a Business Aviation environment is preferred.
  • Proven customer service skills and the enthusiasm and determination to provide exceptional service to all customers.
  • Ability to skillfully handle difficult and demanding situations, while ensuring that the customers' experience is seamless.
  • Proactive, service-driven, a keen team player with excellent interpersonal skills.
  • Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
  • Ability to maintain accuracy, a strong attention to detail, and deliver punctually even when working under pressure.
About VistaJet

VistaJet is a revolutionary private aviation company that has transformed the way we provide long-term careers. With flexibility of movement through the Vista group, there is great opportunity to steer, develop, and further shape your career.

No two days will be the same, your career in Client Services will be dynamic, challenging, and rewarding.