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Executive - Client Services Specialist
vor 2 Monaten
Job Title: Executive - Client Services
Company: VistaJet
Location: Hamburg
Job Type: Full-time
Category: Client Services
VistaJet is a leading private aviation company that offers a unique portfolio of companies providing asset-light solutions to cover all key aspects of business aviation. As a Client Services Executive, you will be part of a dynamic team that provides exceptional service to our clients, ensuring a seamless travel experience.
Responsibilities:
- Handle flight bookings and provide optimal service quality and efficiency.
- Maintain an overview of all flights and anticipate any issues or problems that could affect the customer experience.
- Proactively communicate with clients on operational restrictions and seek suitable alternative options.
- Maintain timely, factual, and accurate communication with clients on all aspects of their flight.
- Strategic planning and coordination in cooperation with all departments of the Operational Control Center.
- Monitor changes such as CTOT, Slots, diversion, and re-route or re-plan as necessary to achieve the best possible outcome for the client.
- Take ownership of high-profile clients and flights, ensuring that these flights have the utmost priority and focus.
- Independent processing of daily flights.
- Organization of flight-related services and additional tasks as required.
Requirements:
- Experience within a Business Aviation environment is preferred.
- Customer service experience and the enthusiasm and determination to provide exceptional service to all customers.
- Ability to skillfully handle difficult and demanding situations while ensuring a seamless customer experience.
- Proactive, service-driven, and a keen team player with excellent interpersonal skills.
- Excellent English language skills, including advanced spelling and grammar.
- Ability to maintain accuracy, a strong attention to detail, and deliver punctually even when working under pressure.
About VistaJet:
VistaJet is a fast-growing private aviation business that operates the world's largest wholly owned large cabin private jet fleet. We offer a unique opportunity for growth and development, with flexibility of movement through the Vista group.
What We Offer:
Stability, growth, and access to excellent benefits and incentives.
