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Executive - Client Services Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland VistaJet Vollzeit

Job Profile

VistaJet GmbH is a leading provider of private aviation services, part of Vista Global Holding, the world's largest on-demand charter operator. As a Client Services Executive, you will be part of a dynamic team that delivers exceptional customer experiences to our discerning clients.

Our team is responsible for managing all aspects of client travel, from flight bookings to ensuring seamless execution of every detail. We are looking for a skilled and service-driven individual to join our team and contribute to delivering outstanding customer experiences.

Your Responsibilities

  • Manage flight bookings and ensure optimal service quality and efficiency.
  • Maintain an overview of all flights, anticipating any issues or problems that could affect the customer experience.
  • Communicate proactively with clients on operational restrictions and offer suitable alternative options.
  • Maintain timely, factual, and accurate communication with clients on all aspects of their flight.
  • Coordinate with the Operational Control Center to ensure seamless execution of flights.
  • Monitor changes such as CTOT, Slots, diversion, and re-route or re-plan as necessary to achieve the best possible outcome for the client.
  • Take ownership of high-profile clients and flights, ensuring they receive the highest level of priority and focus.
  • Process daily flights independently and organize flight-related services as required.

As a Client Services Executive, you will be responsible for organizing flights for high-profile clients, including heads of state, corporate leaders, entrepreneurs, and private individuals. You will provide direct support to clients via telephone and email.

The Client Services team is available 24/7, and our Executives work a shift pattern that includes both day and night shifts.

Required Skills, Qualifications, and Experience

  • Experience in a Business Aviation environment is preferred.
  • Proven customer service skills and the ability to handle difficult situations.
  • Proactive, service-driven, and a keen team player with excellent interpersonal skills.
  • Excellent English language skills, including advanced spelling and grammar.
  • Ability to maintain accuracy, attention to detail, and deliver punctually under pressure.

VistaJet offers a dynamic and challenging work environment with opportunities for growth and development. We are committed to providing our employees with stability, growth, and access to excellent benefits and incentives.