Teamlead Customer Service
vor 2 Wochen
Wir suchen eine erfahrene Führungskraft für unseren Kundenservicebereich. Als Teamleiter Kundenservice bist du verantwortlich für die fachliche und disziplinarische Führung unserer Kundenbetreuungsmitarbeiter. Du wirst die Gestaltung und Optimierung der operativen Kunden- und Serviceprozesse übernehmen und sicherstellen, dass unsere Kundenanfragen optimal bearbeitet werden.
Deine Aufgaben:
- Fachliche und disziplinarische Führung der Kundenbetreuungsmitarbeiter
- Gestaltung und Optimierung der operativen Kunden- und Serviceprozesse
- Sicherstellung der optimalen Bearbeitung von Kundenanfragen
- Arbeit mit dem Führungsteam des Bereichs Kundenservice
Deine Qualifikationen:
- Abgeschlossene kaufmännische oder technische Berufsausbildung
- Einschlägige Berufserfahrung im Kundenservice
- Führungserfahrung in der Kundenbetreuung
- Unternehmerisches Denken und Handeln
- Konfliktlösungskompetenz und Kooperationsfähigkeit
Über PŸUR:
PŸUR ist ein innovatives Unternehmen, das sich auf die Bereitstellung von Highspeed-Internet, Telefon und TV-Programmen spezialisiert hat. Wir bieten unseren Kunden eine umfassende Dienstleistung und setzen uns für eine gute Kundenbetreuung ein. Wir suchen nach engagierten und motivierten Mitarbeitern, die sich für unsere Werte und unsere Mission begeistern können.
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