Operations Associate, Berlin
vor 3 Wochen
We are seeking a highly skilled Operations Associate to join our team in Berlin. As an Operations Associate, you will play a critical role in ensuring the smooth operation of our fleet and warehouse. Your primary responsibilities will include hiring, training, and coaching mechanics and fleet support staff, building a safe and efficient warehouse environment, and defining new processes to drive operational excellence.
Key Responsibilities:- Hire, train, and provide coaching to mechanics and fleet support staff to ensure they have the necessary skills to deploy, replace, and retrieve our shared electric vehicles.
- Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for the Berlin region.
- Define new processes and best practices to drive operational excellence within and outside the warehouse.
- Partner cross-functionally on operations projects to identify expansion opportunities within your region.
- Define and monitor key performance indicators (KPIs) to measure the profitability, revenue, and operational performance of your market.
- Provide complaint management and customer incident investigation support.
- Partner with the local government relations representative to manage key legal, regulatory, and safety issues.
- Maintain positive relationships between customers, regulators, city officials, employees, and Lime management.
- Collaborate with engineering and product teams to drive local initiatives for revenue growth.
- 4+ years of professional work experience, ideally 2+ years in an operations position.
- Experience leading teams or groups is preferred.
- Demonstrated expertise with the Berlin region and ability to anticipate operational needs and challenges within this area.
- Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
- High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
- Fluent verbal and written German and English language skills.
- Familiarity with Excel and Google Sheets, with the ability to navigate and draw inference from data.
- Excellent communication and stakeholder management skills.
Lime is a global leader in the shared electric vehicle industry, with a mission to build a future where transportation is shared, affordable, and carbon-free. We are committed to creating an experience that enables our team members to do their best work, with a focus on diversity, equity, and inclusion. We offer a range of benefits and perks, including competitive salaries, performance-based annual bonuses, and pre-IPO equity. If you are a motivated and talented individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.
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