Operations Associate, Berlin

vor 4 Wochen

Berlin, Berlin, Deutschland Lime Vollzeit

About the Role:

We are seeking a highly skilled Operations Associate to join our team in Berlin. As an Operations Associate, you will play a critical role in ensuring the smooth operation of our fleet, coordinating our teams in the warehouse and in the field, and providing exceptional customer service.

Key Responsibilities:

  • Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying, replacing, and retrieving our shared electric vehicles.
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for the Frankfurt region.
  • Define new processes and best practices to drive operational excellence within and outside the warehouse.
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
  • Provide complaint management and customer incidents investigation support.
  • Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.

About You:

  • 3 years of professional work experience; ideally 1+ year of experience within an Operations position.
  • Experience leading teams or groups preferred.
  • Demonstrated expertise with the Frankfurt region and ability to anticipate operational needs and/or challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Fluent verbal and written German and English language skills.
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
  • Excellent communication and stakeholder management skills.
  • Role Location: The person hired for this role must be within the Berlin area of a Lime Warehouse.

Why Lime?

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

  • Competitive salaries, performance-based annual bonus, and pre-IPO equity.
  • Health and wellness offerings for all team members starting day one, including access to top-tier fitness and mindfulness apps.
  • Flexible vacation policies with ample paid holidays tailored to country of residence.
  • Full-paid leave following the birth or adoption of a child and financial, medical, and educational support for Limers pursuing parenthood.
  • Support for retirement and financial goals with unlimited access to financial advisors.
  • Unlimited, complimentary use of our vehicles in hundreds of cities around the world.
  • Professional growth opportunities through quarterly learning days and top-tier tools.
  • Opportunities to connect across teams and locations to network, socialize, and volunteer.
  • Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions.
  • Consistent recognition of great work through meaningful rewards and career advancements.

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