IT Service Monitoring Team Lead
vor 1 Tag
RWE Supply & Trading GmbH
Job Summary
We are seeking an experienced IT Service Monitoring Team Lead to join our IT Infrastructure team. As a key member of our team, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major incidents.
Key Responsibilities
- Lead the 24x7 Service Monitoring & Major Incident Management team in IT Infrastructure
- Ensure qualified 24/7 business as usual tasks and project support of the team members for Connectivity and Unified Communication services agreed and continuously aligned with the C&UC team leads
- Manage and collaborate with external providers in all daily matters, project, and operational
- Ensure compliance with Service Level Agreements in regular exchange with service providers
- Collaborate and communicate with various business ITs and other internal and external stakeholders to solve Major Incidents in critical situations
- Develop new tools and processes to improve service monitoring and management and handling of Major Incidents
- Design and continuously improve an integrated reporting framework in alignment with group initiatives, tools, and standards
- Analyze the handling of major incidents during implementation and afterwards, with the aim of identifying potential for improvement and communicating this to the responsible stakeholders
- Manage personal development of team members
Requirements
- Successfully completed studies in business informatics, informatics, or similar
- Overall knowledge of IT Infrastructure and IT delivery
- Experience in IT service and provider management
- Excellent experience in IT Service Monitoring, steering of Major Incidents, and IT Infrastructure processes
- Comprehensive analytical and communicational skills and good understanding of interplay of IT services and processes
- Strong communication skills to collaborate with all kinds of stakeholders
- People leadership skills, experienced in running international teams and working in a multicultural environment
- Capable of presenting in front of groups (team, steering committees, etc.)
- German as a native speaker, Excellent English verbal and written
Advantageous, but not a must
- Certified ITIL skills
Benefits
We value our employees and strive to create a supportive and inclusive work environment. With a range of competitive benefits, we not only offer excellent development prospects and an attractive remuneration package, but also take care of your well-being and understand that life-work integration is essential. Our offer includes:
- Working in a highly motivated team with a highly attractive employer
- Various RWE benefits
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Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout RWE Supply & Trading GmbHJob SummaryWe are seeking an experienced Team Lead to join our IT Infrastructure team in RWE Supply & Trading GmbH. As a Team Lead for 24x7 Service Monitoring and Major Incident Management, you will be responsible for leading a team of IT professionals in monitoring and managing IT services, as well as coordinating the...
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Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout RWE Supply & Trading GmbHJob SummaryWe are seeking an experienced Team Lead to join our IT Infrastructure team in RWE Supply & Trading GmbH. As a Team Lead for 24x7 Service Monitoring and Major Incident Management, you will be responsible for leading a team of IT professionals in monitoring and managing IT services, as well as coordinating the...
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Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout RWE Supply & Trading GmbHJob SummaryWe are seeking an experienced Team Lead to join our IT Infrastructure team in RWE Supply & Trading GmbH. As a Team Lead for 24x7 Service Monitoring and Major Incident Management, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major...
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Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout RWE Supply & Trading GmbHJob SummaryWe are seeking an experienced Team Lead to join our IT Infrastructure team in RWE Supply & Trading GmbH. As a Team Lead for 24x7 Service Monitoring and Major Incident Management, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major...
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Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout RWE Supply & Trading GmbHJob SummaryWe are seeking an experienced Team Lead to join our IT Infrastructure team as a 24x7 Service Monitoring and Major Incident Management expert. As a key member of our team, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major incidents.Key...
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Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout RWE Supply & Trading GmbHJob SummaryWe are seeking an experienced Team Lead to join our IT Infrastructure team as a 24x7 Service Monitoring and Major Incident Management expert. As a key member of our team, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major incidents.Key...
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