Aktuelle Jobs im Zusammenhang mit Service Quality Management Team Leader - Essen, Nordrhein-Westfalen - FitX

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Service Quality Management Team Leader

vor 3 Monaten

Essen, Nordrhein-Westfalen, Deutschland FitX Vollzeit
Position: Service Quality Management Team Leader (m/f/d)

Join FitX, an innovative fitness organization dedicated to transforming the fitness landscape.

As a Service Quality Management Team Leader, you will play a pivotal role in influencing the direction of FitX while collaborating with a passionate team.


Benefits You Will Enjoy:

  • Engaging responsibilities to help shape the future of FitX
  • Motivation through our core values and mission
  • A dependable team to collaborate with
  • 30 days of paid vacation annually
  • Flexibility to work from home
  • Comprehensive pension scheme with substantial employer contributions
  • Financial support and resources for your professional development
  • Complimentary access to FitX training facilities
  • Special discounts for your family and friends
  • Attractive offers through corporate benefits
  • Monthly allowances for meals and public transport
  • Opportunity to take a sabbatical
  • Bicycle leasing options available

Your Key Responsibilities:
  • Supervise a team of three staff members
  • Maintain quality benchmarks in Member Support and Community Management
  • Partner with external service providers
  • Evaluate data from Quality Management and execute improvement strategies

Qualifications We Seek:
  • Background in Quality Management, ideally within customer service
  • Knowledge of ISO 9001 standards
  • Capability to convey complex information clearly
  • Expertise in metrics and process evaluation
  • Strong organizational abilities for project management


If you are eager to impact the fitness sector positively and contribute to the success of FitX, we encourage you to consider this opportunity.