Aktuelle Jobs im Zusammenhang mit IT Infrastructure Team Lead for 24x7 Service Monitoring and Major Incident Management - Essen, Nordrhein-Westfalen - RWE AG
-
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHJob DescriptionWe are seeking an experienced Team Lead to join our IT Infrastructure team in the 24x7 Service Monitoring & Major Incident Management department. As a Team Lead, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major incidents.Key...
-
IT Service Monitoring Team Lead
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHJoin our team as a highly skilled IT professionalAbout the roleWe are seeking an experienced IT Service Monitoring Team Lead to join our 24x7 Service Monitoring & Major Incident Management team in IT Infrastructure. As a key member of our team, you will be responsible for coordinating, steering, and monitoring IT services, as well as...
-
IT Service Monitoring Team Lead
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHJoin our team as a highly skilled IT professionalAbout the roleWe are seeking an experienced IT Service Monitoring Team Lead to join our 24x7 Service Monitoring & Major Incident Management team in IT Infrastructure. As a key member of our team, you will be responsible for coordinating, steering, and monitoring IT services, as well as...
-
IT Service Monitoring Team Lead
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHJoin our team as a highly skilled IT professionalAbout the roleWe are seeking an experienced IT Service Monitoring Team Lead to join our 24x7 Service Monitoring & Major Incident Management team in IT Infrastructure. As a key member of our team, you will be responsible for coordinating, steering, and monitoring IT services, as well as...
-
IT Service Monitoring Team Lead
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHJoin our team as a highly skilled IT professionalAbout the roleWe are seeking an experienced IT Service Monitoring Team Lead to join our 24x7 Service Monitoring & Major Incident Management team in IT Infrastructure. As a key member of our team, you will be responsible for coordinating, steering, and monitoring IT services, as well as...
-
IT Service Monitoring Team Lead
Vor 5 Tagen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHJob SummaryWe are seeking an experienced IT Service Monitoring Team Lead to join our 24x7 Service Monitoring & Major Incident Management team in IT Infrastructure. As a Team Lead, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major incidents.Key...
-
Senior IT Service Monitoring Team Lead
Vor 7 Tagen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHJob DescriptionWe are seeking an experienced Team Lead to join our 24x7 Service Monitoring & Major Incident Management team in IT Infrastructure. As a Team Lead, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major incidents.Key ResponsibilitiesLeading the...
-
24x7 Service Monitoring Specialist
Vor 7 Tagen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHYour future roleThe 24x7 Service Monitoring & Control team plays a critical role in uncovering weaknesses within the IT operations of RWE and works closely with responsible Service Owners to correct them. This team also fulfils critical support roles like Major Incident Management or acts as an escalation instance for severe...
-
Senior IT Infrastructure Team Lead
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHJob DescriptionWe are seeking an experienced IT Infrastructure Team Lead to join our 24x7 Service Monitoring & Major Incident Management team. As a key member of our team, you will be responsible for coordinating, steering, and monitoring IT services, as well as coordinating the resolution of major incidents.Key ResponsibilitiesLead...
-
IT Infrastructure Monitoring Specialist
Vor 5 Tagen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHYour future roleThe 24x7 Service Monitoring & Control teams plays a crucial part in uncovering weaknesses within the IT operations of RWE and works closely with responsible Service Owners to correct them. Furthermore, the department fulfils critical support roles like Major Incident Management or acts as escalation instance for...
-
24x7 Service Monitoring Specialist
Vor 4 Tagen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHYour future roleWe are seeking a skilled IT Operations Analyst to join our 24x7 Service Monitoring & Control team. As a key member of our team, you will play a critical role in monitoring and resolving IT incidents, providing excellent customer service, and collaborating with cross-functional teams to drive business outcomes.Monitor...
-
IT Infrastructure Analyst
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHYour Future RoleThe 24x7 Service Monitoring & Control team plays a critical role in identifying weaknesses within RWE\u2019s IT operations and collaborating closely with Service Owners to rectify them. Additionally, the department assumes critical support roles such as Major Incident Management or acts as an escalation instance for...
-
IT Operations Specialist
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitRWE Supply & Trading GmbHYour future roleThe 24x7 Service Monitoring & Control team at RWE uncovers weaknesses within the IT operations and works closely with responsible Service Owners to correct them. The department also fulfils critical support roles like Major Incident Management or acts as an escalation instance for severe issues.Acting as 24x7 Service...
-
IT Operations Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitUnlock Your Potential in IT OperationsAbout the RoleRWE Supply & Trading GmbH is seeking a highly motivated and skilled IT Operations Specialist to join our team. As a key member of our 24x7 Service Monitoring & Control team, you will play a critical role in ensuring the smooth operation of our IT infrastructure.Your Key ResponsibilitiesAct as a 24x7 Service...
-
IT Operations Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitUnlock Your Potential in IT OperationsAbout the RoleRWE Supply & Trading GmbH is seeking a highly motivated and skilled IT Operations Specialist to join our team. As a key member of our 24x7 Service Monitoring & Control team, you will play a critical role in ensuring the smooth operation of our IT infrastructure.Your Key ResponsibilitiesAct as a 24x7 Service...
-
24/7 Service Monitoring Specialist
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout the RoleThe 24/7 Service Monitoring & Control team at RWE Supply & Trading GmbH plays a critical role in identifying weaknesses within our IT operations and working closely with Service Owners to rectify them. As a key member of this team, you will be responsible for acting as a 24/7 Service Monitoring & Control analyst, incident resolution monitoring,...
-
24/7 Service Monitoring Specialist
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland RWE AG VollzeitAbout the RoleThe 24/7 Service Monitoring & Control team at RWE Supply & Trading GmbH plays a critical role in identifying weaknesses within our IT operations and working closely with Service Owners to rectify them. As a key member of this team, you will be responsible for acting as a 24/7 Service Monitoring & Control analyst, incident resolution monitoring,...
-
Head of Service Management and Support
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland dbschenker VollzeitJob Title: Head of Service Management and SupportDB Schenker is seeking a highly motivated and experienced Head of Service Management and Support to join our Global IT&D Land & Digital Solutions team. As a key member of our organization, you will be responsible for leading the service management and application support activities, focusing on lean, stable,...
-
Head of Service Management and Support
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland dbschenker VollzeitJob Title: Head of Service Management and SupportDB Schenker is seeking a highly motivated and experienced Head of Service Management and Support to join our Global IT&D Land & Digital Solutions team. As a key member of our organization, you will be responsible for leading the service management and application support activities, focusing on lean, stable,...
-
Head of Service Management and Support
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland dbschenker VollzeitAbout the RoleWe are seeking a highly motivated and experienced Head of Service Management and Support to join our Global IT&D Land & Digital Solutions team. As a key member of our organization, you will be responsible for leading the service management and application support activities, focusing on lean, stable, secure, and cost-efficient IT Service...
IT Infrastructure Team Lead for 24x7 Service Monitoring and Major Incident Management
vor 2 Monaten
About RWE Supply & Trading GmbH
Job Summary
We are seeking an experienced Team Lead to join our IT Infrastructure team in RWE Supply & Trading GmbH. As a Team Lead for 24x7 Service Monitoring and Major Incident Management, you will be responsible for leading a team of IT professionals in monitoring and managing IT services, as well as coordinating the resolution of major incidents.
Key Responsibilities
- Lead the 24x7 Service Monitoring and Major Incident Management team in IT Infrastructure
- Ensure qualified 24/7 business as usual tasks and project support of the team members for Connectivity and Unified Communication services agreed and continuously aligned with the C&UC team leads
- Manage and collaborate with external providers in all daily matters, project, and operational
- Ensure compliance with Service Level Agreements in regular exchange with service providers
- Collaborate and communicate with various business ITs and other internal and external stakeholders to solve Major Incidents in critical situations
- Develop new tools and processes to improve service monitoring and management and handling of Major Incidents
- Design and continuously improve an integrated reporting framework in alignment with group initiatives, tools, and standards
- Analyze the handling of major incidents during implementation and afterwards, with the aim of identifying potential for improvement and communicating this to the responsible stakeholders
- Manage personal development of team members
Requirements
- Successfully completed studies in business informatics, informatics, or similar
- Overall knowledge of IT Infrastructure and IT delivery
- Experience in IT service and provider management
- Excellent experience in IT Service Monitoring, steering of Major Incidents, and IT Infrastructure processes
- Comprehensive analytical and communicational skills and good understanding of interplay of IT services and processes
- Strong communication skills to collaborate with all kinds of stakeholders
- People leadership skills, experienced in running international teams and working in a multicultural environment
- Capable of presenting in front of groups (team, steering committees, etc.)
- German as a native speaker, Excellent English verbal and written
Advantageous, but not a must
- Certified ITIL skills
Benefits
- Working in a highly motivated team with a highly attractive employer
- Various RWE benefits
