Back Office Customer Service Representative

Vor 6 Tagen


Munich, Bayern, Deutschland Westwing Group SE Vollzeit
About the Role

We are seeking a highly skilled Back Office Customer Service Representative to join our team in Munich, Germany. As a key member of our customer service operations, you will play a vital role in ensuring the success of our business.

Key Responsibilities
  • Maintain effective communication with suppliers, shipping service providers, and manufacturers to ensure seamless order management.
  • Serve as the primary point of contact for complaints processing, providing timely and efficient resolutions to customers.
  • Act as the Customer Service contact person for inquiries regarding payment processing, order processing, and cancellations/returns, offering support to our agents.
  • Collaborate with the accounting department to streamline order management processes.
  • Contribute to the continuous development of internal processes, ensuring high standards of quality and performance are met.
  • Provide technical leadership and guidance to the team, fostering a culture of excellence and customer satisfaction.
Requirements
  • Previous experience in customer service, preferably in the back-office area.
  • Fluency in French and German, with proficient English skills.
  • Independent, responsible, and customer-oriented work approach, with strong analytical skills.
  • Friendly, communicative, and motivated personality.
  • Ability to work with manufacturers and suppliers to handle complaints in a customer-centric manner.
About Us

Westwing Group SE is Europe's leading eCommerce company in the Beautiful Living segment, operating in 12 European countries. Our platform combines Shop, Club-Sales, (offline) Stores, the B2B Service (Westwing Business), and our Design Service. With over 1700 professionals working together, we strive to 'Excite people to create homes that unlock the full beauty of life.'

Benefits
  • An estimated salary range of €55,000 - €65,000 per year, based on industry standards and location.
  • A unique culture built on trust, support, and collaboration, with opportunities for growth and professional development.
  • A flexible working policy, with approximately 60% remote work and 40% in-office time.
  • A comprehensive benefits package, including health and wellbeing offerings, sports membership, mental health support, and more.
  • Access to discounted green mobility options, public transport, and JobRad.
  • A beautiful, dog-friendly office with free beverages, cafeteria options, open spaces, and a sunny terrace.
  • A subsidised company pension scheme.


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