Product Operations Senior Analyst

vor 4 Wochen

Berlin, Berlin, Deutschland Delivery Hero Vollzeit

Job Title: Senior Analyst, Product Operations

Job Description:

We are seeking a Senior Analyst, Product Operations to join our Logistics Product Operations team. As a key member of the team, you will drive key business metrics like Delivery Time, UTR, and CPO, and consult local teams on maximizing our product stack's potential.

The team acts as a bridge between Operations and Product/Tech, ensuring seamless performance enhancements. Your long-term vision focuses on fuelling the sustainable growth of Delivery Hero's Own Delivery vertical, enabling local operations to broaden their market reach and unlock new business opportunities.

This role is crucial to our success, as you will be a pivotal touchpoint between Business and Product. You will own relevant business KPIs, product performance, and product strategy globally.

Key Responsibilities:

  • You will own relevant business KPIs, product performance, and product strategy globally.
  • You will interact with and support our operations & performance stakeholders globally.
  • You will proactively find areas for improvement backed up by data, are innovative in seeking the best solution, and execute in a timely and considered manner.
  • You will support the roll-out of new products and features in your region, which are aimed at improving our users' experience, business performance, and operational efficiency.
  • You will conduct in-depth analysis to provide management and product teams with insights for key business decisions.

Requirements:

  • Excellent Korean and English communication skills, both written and spoken.
  • You gained at least 4+ years of professional experience interpreting data in an analytics or data science role.
  • Strong knowledge of and experience with SQL and reporting tools (Tableau or Data Studio).
  • You have solid exploratory analysis.
  • You are highly passionate about data, with creative problem-solving abilities and an eye for detail.
  • Previous experience in the last mile industry in an Analytics, Operations, Product role is a plus.
  • Outstanding stakeholder management & organizational skills.
  • Outstanding analytical skills.
  • Pragmatic and autonomous ways of working.

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