Deputy Lead of HSC

Vor 6 Tagen


Hamburg, Hamburg, Deutschland MOIA Operations Vollzeit
Jobbeschreibung

Wir suchen einen erfahrenen Teammanager für unsere MOIA Operations Germany GmbH in Hamburg-Wandsbek. Als Deputy Lead of HSC bist du verantwortlich für die Führung eines 12-köpfigen Teams von Service Agents im Hub Service Center.

Aufgaben
  • Als erste Ansprechperson für servicerelevante Themen von Stakeholdern, insbesondere von unseren Fahrern.
  • Kommunikation über die Driver-Hotline, das Ticketsystem und per E-Mail zu Fragen und Problemstellungen bei komplexen Störungen im operativen Tagesgeschäft.
  • Fachliche Entwicklung und Führung des Teams.
  • Direkter Austausch mit dem Lead of HSC.
  • Schnittstelle zwischen verschiedenen Stakeholdern und Beitrag zur ständigen Weiterentwicklung und Optimierung des digitalen Produkts.
  • Unterstützung im operativen Tagesgeschäft, einschließlich Schichtdienst.
Anforderungen
  • Erworbene Qualifikation im Bereich Wirtschaftswissenschaften oder einer vergleichbaren Qualifikation.
  • Mehrjährige Berufserfahrung in Kundensupport, Call-Center oder vergleichbaren Bereichen.
  • Erste Führungserfahrung, idealerweise in der Führung von Teams im Schichtbetrieb.
  • Hohe Auffassungsgabe und ausgeprägtes Zahlenverständnis.
  • Ausgeprägte Kommunikationsfähigkeit und strukturierte Arbeitsweise.
  • Englischkenntnisse in Wort und Schrift.
Was wir bieten
  • Attraktive Arbeitsatmosphäre in einem dynamischen Team mit flacher Hierarchie.
  • Mitgestaltungs- und Entfaltungsmöglichkeiten in einem wachsenden Unternehmen.
  • Getränkeversorgung im HUB.
  • 30 Tage Urlaub.
  • Rabatte für MOIA-Fahrten und die Option auf ein Sabbatical.
  • Monatlicher Zuschuss zur Urban Sports Club Mitgliedschaft und zum HVV Deutschlandticket.
  • Attraktiver Arbeitsplatz mit guter Anbindung an die öffentlichen Verkehrsmittel.
  • Ein unbefristetes Arbeitsverhältnis.

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