Deputy Lead of HSC
Vor 6 Tagen
Wir suchen einen erfahrenen Teammanager für unsere MOIA Operations Germany GmbH in Hamburg-Wandsbek. Als Deputy Lead of HSC bist du verantwortlich für die Führung eines 12-köpfigen Teams von Service Agents im Hub Service Center.
Aufgaben- Als erste Ansprechperson für servicerelevante Themen von Stakeholdern, insbesondere von unseren Fahrern.
- Kommunikation über die Driver-Hotline, das Ticketsystem und per E-Mail zu Fragen und Problemstellungen bei komplexen Störungen im operativen Tagesgeschäft.
- Fachliche Entwicklung und Führung des Teams.
- Direkter Austausch mit dem Lead of HSC.
- Schnittstelle zwischen verschiedenen Stakeholdern und Beitrag zur ständigen Weiterentwicklung und Optimierung des digitalen Produkts.
- Unterstützung im operativen Tagesgeschäft, einschließlich Schichtdienst.
- Erworbene Qualifikation im Bereich Wirtschaftswissenschaften oder einer vergleichbaren Qualifikation.
- Mehrjährige Berufserfahrung in Kundensupport, Call-Center oder vergleichbaren Bereichen.
- Erste Führungserfahrung, idealerweise in der Führung von Teams im Schichtbetrieb.
- Hohe Auffassungsgabe und ausgeprägtes Zahlenverständnis.
- Ausgeprägte Kommunikationsfähigkeit und strukturierte Arbeitsweise.
- Englischkenntnisse in Wort und Schrift.
- Attraktive Arbeitsatmosphäre in einem dynamischen Team mit flacher Hierarchie.
- Mitgestaltungs- und Entfaltungsmöglichkeiten in einem wachsenden Unternehmen.
- Getränkeversorgung im HUB.
- 30 Tage Urlaub.
- Rabatte für MOIA-Fahrten und die Option auf ein Sabbatical.
- Monatlicher Zuschuss zur Urban Sports Club Mitgliedschaft und zum HVV Deutschlandticket.
- Attraktiver Arbeitsplatz mit guter Anbindung an die öffentlichen Verkehrsmittel.
- Ein unbefristetes Arbeitsverhältnis.
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