Senior Delivery Project Manager

vor 2 Wochen

Berlin, Berlin, Deutschland Axway Vollzeit

Overview

Axway is an enterprise integration company that has been around for over 20 years, digitally transforming businesses of all sizes with more than 11,000 customers in 100 countries. We are looking for a Senior Project Manager MFT to join our team, who will demonstrate a good level of technical expertise on MFT products and managed file transfer tools.

Responsibilities

• Manages the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust

• Ensures that Axway's MFT technology is successfully deployed in line with the defined architecture

• Overall customer management and facilitation

• Effectively communicates technical issues in a non-technical manner to customers, stakeholders, and other business leaders

• Presents operational and service level reports and explains service level support available to internal or external customers

• Manages and properly sets customer expectations

• Interacts with customers to ensure the Service Management and Delivery goals and objectives are clear, and ensures that these delivery expectations are met

• Collaborates with team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement

• Coordinates and dispatches project activity within the team, with customer stakeholders, and with Axway partners

• Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency, and customer satisfaction of his customer engagements

• Oversees implementation of new Cloud, OnPrem customers and ongoing service of existing customers

• Oversees customer change requests and escalations

• Develops and shares with customer service metrics

• Supports the billing of the customer

• Supports the forecast process

• Elaborates the budget of his customer portfolio and makes sure of the profitability of the projects and contracts

Key Competencies

• Very strong planning and coordination skills

• Proven track record in project management

• Good technical aptitude and a creative drive to solve project- and technical issues

• Professional presentation skills; cooperative attitude; and a team player

• Ability and willingness to travel from time to time, inner German and abroad

• Skilled in communication with customer's key decision makers

• Experienced in matching customer requirements to a given solution and implementing them on the solution

• Experience in Cloud or Managed or Hosting service delivery

• In-depth understanding of customer requirements around IT operations

• In-depth knowledge of Axway solutions and products (to be trained at Axway)

• Knowledge of Axway organization (to be trained at Axway)

• Ability to prioritize tasks effectively with a high level of attention to detail

• Problem-solving skills: problem definition, problem solving, measurement

• Good documentation and reporting skills

• Comprehensive understanding of ITIL practices

• Strong interpersonal skills to facilitate meetings and communicate complex concepts

• Strong communication, negotiation, and relationship building skills

• Service Management Tool, e.g. Service Now

• Basic financial (e.g. Profit and Loss Account)

Qualifications

• Minimum 5 years of Project Management experience in the IT industry

• 3 years of Experience in working with MFT, Networking, Security, Middleware or B2B solutions

• Excellent communications skills, fluent English C1 and German C1

• Exposure to relevant technology covering one or more of the following: File Transfer solutions; Web services/SOA; service repository and registry management product

Technical knowledge

• Understanding of operating systems Unix/Linux/Windows, z/OS is a plus

• Networking, Databases (Oracle, MySQL or MS SQL)

• Protocols: SFTP, FTP/S, HTTP/S, PeSIT, LDAP and other MFT protocols

• Experience with Axway MFT products CFT, Central Governance, or Secure Transport is a significant plus

Location

All locations

Starting date

From now on

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