Customer Care Advocate
vor 2 Wochen
Identiv IoT stands at the forefront of technology, pioneering advancements in the Internet of Things. Our goal is to seamlessly link tangible items with their digital counterparts, driving the evolution of connectivity and technological progress. Our commitment to excellence, creativity, and environmental responsibility distinguishes us within the sector.
Role of Customer Support SpecialistWe are on the lookout for a Customer Support Specialist to enhance our team. In this position, you will play a crucial role in delivering outstanding customer service, troubleshooting issues, and working alongside various departments to guarantee customer satisfaction.
Key Responsibilities:
- Serve as the primary contact for clients, addressing their questions and resolving challenges.
- Collaborate with sales, marketing, and operational teams to facilitate effective communication.
- Examine customer feedback to enhance the overall service experience.
- Assist the sales team throughout the sales process.
- Build strong relationships with clients and offer customized solutions.
Qualifications:
- High school diploma or equivalent is required.
- Previous experience in customer service is preferred.
- Excellent communication skills and the ability to thrive in a dynamic environment.
- Familiarity with CRM systems and customer support software.
- Capability to work efficiently within a team.
Why Work with Us:
At Identiv IoT, we prioritize diversity, inclusivity, and equal opportunities for all our team members. Being part of our organization means joining a workplace that champions fairness, respect, and professional development. We are dedicated to providing exceptional customer experiences and nurturing a positive workplace culture. If you have a passion for technology and customer service, we invite you to consider the Customer Support Specialist position.
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