Aktuelle Jobs im Zusammenhang mit Team Lead Customer Support - Munich, Bayern - reev
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IT Support Specialist in Customer Loyalty Team
vor 1 Monat
Munich, Bayern, Deutschland Robert Bosch GmbH VollzeitIT Support Specialist in Customer Loyalty TeamRobert Bosch GmbH is seeking a highly motivated and detail-oriented IT Support Specialist to join our Customer Loyalty Team.The ideal candidate will have a strong background in IT and excellent communication skills.Key ResponsibilitiesProvide technical support to the Customer Loyalty TeamAssist in the daily IT...
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Customer Service Team Lead
vor 4 Wochen
Munich, Bayern, Deutschland Werfen VollzeitOverviewAs a Customer Service Team Lead at Werfen, you will be responsible for managing a team of customer service representatives. Your primary goal will be to ensure that customer inquiries are resolved efficiently and effectively.About the PositionKey responsibilities include:Leading a team of customer service representativesDeveloping and implementing...
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Customer Support Strategist
Vor 3 Tagen
Munich, Bayern, Deutschland HAWK:AI VollzeitAbout the RoleWe are seeking an exceptional Customer Support Strategist to lead our customer delivery and enablement process. This role will drive a quality, timely, and consistent customer service experience for our clients.The successful candidate will take over support responsibility from our existing Solution Consulting team, establish best-in-class...
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IT Support Specialist in Customer Loyalty Team
vor 4 Wochen
Munich, Bayern, Deutschland Robert Bosch GmbH VollzeitIT Support Specialist in Customer Loyalty TeamRobert Bosch GmbH is seeking a motivated Working Student to support our IT department in the Customer Loyalty Team.Key Responsibilities:Provide daily IT operations support to our team members.Assist in user support and back office tasks.Contribute to network operations and IT projects.Define system architecture...
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B2C Customer Success Manager Transformation Lead
vor 3 Wochen
Munich, Bayern, Deutschland Carly VollzeitAbout the RoleWe are seeking a highly skilled B2C Customer Success Manager to lead our transformation efforts and drive customer satisfaction. As the key player in this initiative, you will be responsible for streamlining workflows, optimizing customer support processes, and championing a culture of continuous improvement.Key ResponsibilitiesCollaborate with...
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Customer Support Representative
vor 4 Wochen
Munich, Bayern, Deutschland Avi Medical VollzeitOur company is seeking a skilled Customer Support Representative to join our team. Key responsibilities include resolving customer inquiries and complaints in a timely and professional manner.Main Responsibilities:Respond to customer inquiries via phone, email, and chat.Resolve customer complaints and concerns in a professional and courteous manner.Key...
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Customer Success Transformation Lead
vor 1 Monat
Munich, Bayern, Deutschland Carly VollzeitAs a key member of the Carly team, you will play a pivotal role in driving customer satisfaction and success. Leveraging data-driven insights, you will optimize customer support processes, streamline workflows, and champion a culture of continuous improvement. Your expertise will set new benchmarks in customer success excellence and the Carly customer...
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Customer Process Optimization Lead
Vor 3 Tagen
Munich, Bayern, Deutschland Celonis VollzeitWe're seeking a highly skilled Customer Process Optimization Lead to join our team at Celonis, the global leader in Process Mining technology.About Us:Celonis has been helping thousands of the world's largest and most valued companies deliver immediate cash impact, improve customer experience, and reduce carbon emissions since 2011. Our Process Intelligence...
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Senior Customer Support Specialist
Vor 3 Tagen
Munich, Bayern, Deutschland Werfen VollzeitWerfenAbout UsAt Werfen, we are committed to delivering exceptional customer service and support to our clients. As a Senior Customer Support Specialist, you will play a crucial role in achieving this goal.Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Senior Customer Support Specialist. In this role, you will...
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Director of Customer Expansion Lead
vor 2 Wochen
Munich, Bayern, Deutschland ATOSS Software AG VollzeitDirector Customer Expansion LeadA strategic leader sought by ATOSS Software AG to spearhead customer expansion efforts. The ideal candidate will drive ARR and net revenue retention while collaborating with marketing, sales, customer service, and customer success teams.Key Responsibilities:Develop a deep understanding of Workforce Management and ATOSS...
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Customer Support Expert
vor 3 Wochen
Munich, Bayern, Deutschland Tulip Interfaces Inc VollzeitAbout the RoleTulip Interfaces Inc. is a leading manufacturer of advanced technology solutions. We are seeking a motivated and skilled Customer Support Engineer to join our team.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email, or chat.Educate customers on product features and usage, and troubleshoot technical...
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IT-Support Team Lead
vor 1 Monat
Munich, Bayern, Deutschland perinova IT-Management GmbH VollzeitJobbeschreibungWir suchen einen erfahrenen IT-Support-Team-Leiter, der unsere Kunden und Mitarbeiter mit professionellem Support unterstützt.AufgabenTeamleitung und -koordination für unser IT-Support-TeamOrganisation und Optimierung von Support-ProzessenKundensupport und -managementAdministration und Support von IT-SystemenKommunikation mit Kunden und...
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Customer Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland Kinexon VollzeitKey ResponsibilitiesYou will be the primary point of contact for our industrial customers, including major players such as BMW, Continental, MTU, and Honda.Key responsibilities include recording and managing incidents, problems, and changes for our industrial customers, processing, analyzing, and debugging customer enquiries to solve incidents and problems,...
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Munich, Bayern, Deutschland Personio VollzeitAbout the Role As a seasoned sales development representative and/or account executive in B2B new customer acquisition, we are seeking an experienced professional to lead our sales development team in Munich. This exciting opportunity involves cultivating a strong sales culture that prioritizes customer-centricity, driving consistent achievement of sales...
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Sales Development Team Lead DACH
vor 4 Wochen
Munich, Bayern, Deutschland Personio VollzeitThe Role OverviewWe are seeking a skilled Sales Development Team Lead to lead our sales development team in Munich. As a key member of our sales team, you will be responsible for driving sales growth, developing new sales talent, and shaping the future of HR work.Key ResponsibilitiesLead and mentor a team of sales development representatives to achieve sales...
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Customer Experience Strategy Lead
Vor 3 Tagen
Munich, Bayern, Deutschland zooplus VollzeitAt zooplus, we're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. We believe that the key to success lies in working together and leveraging our international strengths.We're seeking an experienced Customer Experience Strategy Lead to join our Product Organization as part of the...
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Product Assistant Value Team Lead
Vor 3 Tagen
Munich, Bayern, Deutschland Spin Master Ltd VollzeitJob Description:Sales Support RoleYou will play a pivotal role in driving sales growth and customer satisfaction as a Product Assistant Value Team Lead. With a strong focus on administration and data analysis, you will work closely with the sales team to maximise sales, reporting, and promotional activity across key accounts.Key Responsibilities:Provide...
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Customer Support Engineer
vor 4 Wochen
Munich, Bayern, Deutschland ACCRETECH VollzeitACCRETECH is one of the world ́s leading manufacturers of semiconductor production equipment as well as form and surface measuring systems. From our European headquarter in Munich, Germany, we oversee the entire European and Southern American market through a network of sales and customer service points.Production equipment for the semiconductor industryYou...
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Aerospace Production Team Lead
vor 4 Wochen
Munich, Bayern, Deutschland GKN Aerospace VollzeitGKN Aerospace is a leading engineering business that plays a crucial role in the aviation industry. We design, manufacture, and service systems and components for original equipment manufacturers worldwide.We are seeking a talented Team Leader to join our team in Munich. The successful candidate will be responsible for leading a team of up to 12 production...
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Customer Loyalty Team IT Specialist
Vor 6 Tagen
Munich, Bayern, Deutschland Robert Bosch GmbH VollzeitWorking Student in Customer Loyalty TeamWe are seeking a motivated and skilled Working Student to join our team at Robert Bosch GmbH in Munich, Germany.This is a part-time position that requires approximately 10 hours of work per week for a duration of 6 months.The ideal candidate will have studies in the field of Business, IT or comparable, and possess...
Team Lead Customer Support
vor 1 Monat
Wir suchen einen erfahrenen Team Lead Customer Support, der unsere Kunden zufriedenstellt und unser Team erfolgreich führt. Als Teil unseres agilen Teams wirst du gemeinsam mit uns Lösungen für unsere Zielgruppen entwickeln und unsere strategischen Unternehmensziele erreichen.
Deine Aufgaben- Teamführung: Du bist für die Weiterentwicklung jedes Teammitglieds und des gesamten Customer Support Teams verantwortlich. Mit Hilfe entsprechender Tools und Prozesse stellst du sicher, dass alle Fähigkeiten für die Umsetzung eines zuverlässigen 1st & 2nd Level Customer Supports vorhanden sind und Ziele mit höchster Qualität erreicht werden können.
- Kundensupport: Du hilfst deinem Team dabei, ein verlässlicher Service-Partner für unsere Kunden und NutzerInnen zu sein, baust unsere Reputation im Markt weiter auf und stellst somit sicher, dass dein Team zentraler und verlässlicher Ansprechpartner für Wallbox-Hersteller, Elektriker und Installationsfirmen ist.
- Wachstum: Du gestaltest und überwachst relevante Team- und Customer Support-KPIs und bist deren Reporting zuständig. Hieraus leitest du relevante Maßnahmen ab, die die Skalierbarkeit unserer nationalen und internationalen kundenbezogenen Abläufe sicherstellen und die erfolgreiche Umsetzung unserer Customer Support-Strategie ermöglichen.
- Qualitätssteigerung: Du verantwortest eine fehlerfreie Dokumentation von Supportanfragen, steuerst auf Basis von Kundenfeedback Produkt- und Prozessverbesserungen im Team ein und trägst damit stets zur Qualitätssteigerung unserer Produkte und Abläufe bei.
- Internationalisierung: Neben dem DACH-Markt, in dem wir bereits ein etablierter Player sind, möchten wir 2025 auch in die Benelux-Länder und nach Frankreich expandieren. Deine Verantwortung ist es, unser Customer Support Team für diese Märkte aufzustellen und entsprechende Prozesse zu etablieren.
- Mindestens 5 Jahre Berufserfahrung im Kundenservice.
- Starkes analytisches Denkvermögen und die Fähigkeit, Supportkennzahlen zu interpretieren und daraus Maßnahmen abzuleiten.
- Erfahrung in und Lust auf Teamführung und -entwicklung.
- Die Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten und effektiv zu priorisieren.
- Berufserfahrung in den Bereichen SaaS und/oder eMobility sind ein Plus.
- Fließende Deutsch- und Englisch-Kenntnisse - idealerweise zusätzliche Kenntnisse in Französisch und/oder Niederländisch.
