Sales Process Improvement Specialist
Vor 7 Tagen
Instagrid is a pioneering company in the portable power supply industry, dedicated to creating a cleaner and more sustainable future. Our innovative products bring freedom to professionals worldwide, allowing them to work anywhere while minimizing their environmental impact.
Role OverviewWe are seeking an experienced Sales Operations Specialist to join our team in building the future sales operation organization. This role offers a unique opportunity to shape and efficiently run the transactional part of the sales process, with a strong focus on defining, standardizing, and digitalizing sales processes and interfaces.
Responsibilities- Identify and prioritize process improvement opportunities in collaboration with stakeholders and users.
- Design target processes and requirements for IT implementation.
- Test and execute process and IT developments in partnership with IT functions and user departments.
- Develop comprehensive support concepts, training, and documentation for stakeholders.
- Establish and maintain standards for updating Salesforce CRM systems.
- Collaborate with internal departments such as marketing, finance, and logistics to facilitate order fulfillment and resolve customer issues promptly.
- Maintain data accuracy and completeness in sales databases, spreadsheets, and other records.
- Provide administrative support to sales teams, preparing sales documents, processing orders, and maintaining customer records.
- Respond to customer inquiries professionally via phone, email, or in-person.
- Support the organization of sales events, trade shows, and promotional activities.
- Relevant experience in sales and/or sales operations, with a willingness to challenge the status quo and optimize processes and IT systems.
- A structured working approach and conceptual skills (experience in process mapping and value stream design is beneficial).
- Proficiency in CRM software (Salesforce is a plus) and transactional Order-to-Cash processes (Cloud ERP).
- Excellent communication and interpersonal skills, with a customer-focused approach and ability to interact professionally with internal and external stakeholders.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Proactive and self-motivated, with a willingness to learn and adapt to changing priorities and business needs.
- Proficiency in English (German and further languages are a plus) for interacting with diverse sales teams across Europe.
- A dynamic work environment in a fast-growing structure with a flat hierarchy.
- The opportunity to join a company at the cutting edge of its field.
- A laptop and a cell phone (Iphone or Samsung).
- 30 days paid vacation.
At Instagrid, we value diversity and equality, believing in the power of inclusive teams. We actively seek talented individuals from various backgrounds and cultures to achieve our common goals.
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