Head of Customer Success Management

vor 4 Wochen


Berlin, Berlin, Deutschland voiio GmbH Vollzeit
Unsere Herausforderung

Als Head of Customer Success Management bei voiio GmbH bist du verantwortlich für die strategische Entwicklung und Umsetzung von Kundenbeziehungen, die zu langfristiger Kundenzufriedenheit und Loyalität führen.

Deine Aufgaben
  • Strategische Planung und Umsetzung von Kundenbeziehungen
  • Entwicklung und Implementierung von Prozessen und Strukturen für Kundenmanagement
  • Konzeption und Durchführung von Kampagnen zur Steigerung der Kundenzufriedenheit
  • Führung und Weiterentwicklung des Customer Success Management Teams
  • CRM-Management und -Optimierung
Deine Qualifikationen
  • Nachweisliche Erfahrung im Scale-Up-Umfeld im Bereich Customer Success Management/Key Account Management
  • Erfahrung in der Weiterentwicklung von KPI-Systemen und in der Verhandlung und Entwicklung komplexer B2B-Produkte
  • Eine starke analytische Denkweise und hervorragende Projektmanagementfähigkeiten
  • Erfahrung im Führen eines kleinen Teams
  • Seniorität im Auftreten sowie die Fähigkeit, auf Entscheidungsebene zu verhandeln und Beziehungen zu pflegen
  • Fließendes Deutsch auf C2-Niveau
Über uns

voiio GmbH ist die führende All-In-One-Solution für die Vereinbarkeit von Beruf und Privatleben in Deutschland. Wir unterstützen hunderttausende Mitarbeitende bei allen Anliegen rund um die Vereinbarkeit von Beruf- und Privatleben.

Unser Ziel ist es, die Marke voiio weiter national zu expandieren und die Vereinbarkeit von Beruf und Privatleben für alle zu ermöglichen.



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