Operations Manager Benelux
Vor 4 Tagen
About the Role
We are seeking a highly skilled Operations Manager Benelux to join our International Markets team. As a key member of our team, you will be responsible for ensuring operational excellence across the entire customer journey of our Dutch-speaking shops.
Key Responsibilities
- Monitor and analyze key performance indicators (KPIs) related to customer experience and operational efficiency, and collaborate with stakeholders to implement improvements.
- Translate and localize various marketing materials, sales campaigns, and other content for the Benelux audience.
- Conduct quality assurance and testing of new features across our app, desktop, and mobile shops.
- Monitor competitors and benchmark our performance in areas such as sales campaigns, collaborations with influencers, and customer engagement strategies.
- Manage our online community, respond to customer reviews, and identify areas for improvement.
Requirements
- Previous experience in operations, linguistics, or related fields.
- Proficiency in Microsoft Office, particularly Excel.
- Native fluency in Dutch (oral and written) and fluency in English (oral and written), with basic German skills.
- Excellent communication and stakeholder management skills.
About You
We value diversity and inclusivity, and we strive to create an exceptional environment where everyone feels welcome and accepted. We prioritize the well-being of our employees and offer a range of benefits, including daily fresh fruit, sports courses, and language classes.
Our Culture
We are a dynamic and growth-oriented company that values innovation, collaboration, and open communication. Our team is passionate about creating an inclusive and fair fashion culture, and we believe that our diverse workforce is essential to achieving this goal.
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