Operations Manager Benelux
Vor 7 Tagen
About the Role
We are seeking a highly skilled Operations Manager Benelux to join our International Markets team. As a key member of our team, you will be responsible for ensuring operational excellence across the entire customer journey of our Dutch-speaking shops.
Key Responsibilities
- Monitor and analyze key performance indicators (KPIs) related to customer experience and operational efficiency, and collaborate with stakeholders to implement improvements.
- Translate and localize various marketing materials, sales campaigns, and other content for the Benelux audience.
- Conduct quality assurance and testing of new features across our app, desktop, and mobile shops.
- Monitor competitors and benchmark our performance in areas such as sales campaigns, collaborations with influencers, and customer engagement strategies.
- Manage our online community, respond to customer reviews, and identify areas for improvement.
Requirements
- Previous experience in operations, linguistics, or a related field.
- Proficiency in Microsoft Office, particularly Excel.
- Native fluency in Dutch (oral and written) and fluency in English (oral and written), with basic German skills.
- Excellent communication and stakeholder management skills.
About You
We are committed to creating an inclusive and exceptional work environment where all employees feel valued and respected. We believe that a diverse workforce is essential to our success and strive to maintain a culture of acceptance, fairness, and circularity in the fashion industry.
Our Culture
We are a dynamic and growth-oriented company that values innovation, collaboration, and continuous learning. Our team is comprised of individuals from diverse backgrounds and expertise, and we encourage open communication, knowledge-sharing, and creative problem-solving.
What We Offer
- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A dynamic and collaborative team environment.
How to Apply
We welcome applications from qualified candidates who are passionate about joining our team. Please submit your application through our online portal, and we will review your qualifications and experience.
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