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Customer Service Coordinator

vor 2 Monaten


Hamburg, Hamburg, Deutschland Altorecruit Vollzeit
About the Role

As a Customer Service Coordinator at Altorecruit, you will be responsible for managing customer relationships and ensuring the satisfaction of customers in your scope. This role involves coordinating with various departments, including sales, logistics, and customer service, to ensure seamless communication and timely delivery of services.

Key Responsibilities
  • Customer Service Support
    • Manage customer orders from start to finish, including registration, deadlines review, and document bundle.
    • Keep customers informed of the status and progress of their orders.
    • Carry out invoicing and issuing DNs, ensuring the accuracy of information, particularly in terms of tax, customs, and regulations.
    • Follow-up on customer payments.
    • Analyse and deal with malfunctions and disputes with internal and external contacts.
  • Transport and Logistics
    • Organize transport according to internal customers' requests and ensure the monitoring of services.
    • Manage reception and loading schedules of warehouses for distribution.
    • Carry out spot consultations if the request does not fall within the framework of the flows already negotiated and contribute to the negotiation of new transport contracts.
  • Warehousing
    • Organize logistics operations according to internal customers' requests and monitor services.
    • Ensure the reliability of stocks with service providers and organize periodic inventories.
    • Coordinate order preparation schedules with transport loading schedules.
Requirements
  • Education
    • Bachelor's degree (Bac +3) in International Commerce, and/or Logistics.
  • Experience
    • Successful initial experience in international commerce or Supply Chain within a corporate environment.
  • Skills
    • Strong communication skills with a customer-centric and solution-oriented approach.
    • Proficiency in English and German.
    • Familiarity with SAP B1 and S4 is advantageous.
    • Knowledge of Incoterms, distribution, and international commerce.