Customer Experience Specialist

vor 3 Wochen

Munich, Bayern, Deutschland Interhyp Gruppe Vollzeit
Customer Experience Praktikant

Wir suchen einen motivierten und engagierten Praktikanten, der sich für die Kundenorientierung und die Verbesserung der Kundenbewertungen begeistern kann.

Aufgaben und Verantwortlichkeiten
  • Analysieren Sie qualitatives und quantitatives Kundenfeedback und ermitteln Sie CX-Kennzahlen (wie NPS).
  • Übernehmen Sie die Aufbereitung von Feedbacks, Reportings und Analysen und die Erstellung von Präsentationen.
  • Beteiligen Sie sich an relevanten Meetings und bringen Sie Ihre eigenen Ideen ein.
  • Arbeiten Sie eng mit dem Marketing- und Corporate Communications-Team zusammen, um die Kundenorientierung und die Verbesserung der Kundenbewertungen zu fördern.
Qualifikationen und Erfahrungen
  • Idealweise ein laufendes Studium, bevorzugt im Bereich Psychologie / Soziologie oder Kommunikations- bzw. Betriebswissenschaften.
  • Idealweise erste Erfahrungen im Bereich Customer Experience Management.
  • Selbstständige, strukturierte sowie zuverlässige Arbeitsweise und Spaß an bereichsübergreifender Kommunikation und Teamarbeit.
  • Sicherer Umgang mit den gängigen MS-Office-Programmen, insbesondere Excel und PowerPoint.
  • Sehr gute Englisch- und Deutschkenntnisse in Wort und Schrift.
Benefits
  • Attraktives Gehalt als Werkstudent (m/w/d) oder Praktikant (m/w/d).
  • Flexibilität und hybrides Arbeitsmodell.
  • Mobilität und Zuschuss zum Deutschlandticket.
  • Familienfreundliche Arbeitsbedingungen.
  • Kulturelle Vielfalt und einzigartige Unternehmenskultur.

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