Senior Customer Implementation Manager

vor 4 Monaten

Freiburg, Deutschland REALWORLD ONE Vollzeit
realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) solutions, focusing on the life science industries.realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan among many others.With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.In order to expand our team in Germany, we are now looking for a talentedSenior Customer Implementation Manager (m/f/d)

Your responsibilities:

Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions Serve as the primary point of contact for customers throughout the onboarding process Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates

Your profile:

Five or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital Excellent communication and customer-facing skills Familiarity with project management tools and methodologies Highly reliable and detail-oriented Ability to adapt to different work environments and manage relationships in diverse settings Full fluency in English is required, fluency in German is a big bonus Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs

What we offer you:

An opportunity to work for a market-leading tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities Bring in your own ideas and actively participate in shaping our company Receive a competitive salary, relocation support (if needed) and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee and a modern office located in the newly built Green City Tower complex in Freiburg

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