Advanced Process Optimization Specialist
vor 2 Monaten
Rakuten Symphony Deutschland GmbH is a member of the Rakuten Group, delivering global B2B solutions for the mobile telecommunications sector and facilitating next-generation, cloud-enabled international mobile services. Leveraging the technology that powered the launch of Japan's latest mobile network, we are now expanding our mobile services worldwide. To achieve our goal of providing an innovative cloud-native telecommunications platform for our clients, Rakuten Symphony is eager to attract and nurture top-tier talent. We invite professionals to join our team in Germany across various functional domains – from sales to engineering, and from support roles to product innovation. Together, let’s shape the future of mobile telecommunications.
As a Senior Process Improvement Specialist, your primary focus will be on enhancing organizational workflows. This role entails collaborating with and mentoring fellow specialists to continuously refine both existing and prospective processes.
Key Responsibilities- Conducting comprehensive process improvement initiatives and securing approval from relevant stakeholders;
- Establishing Key Performance Indicators (KPIs) to assess the effectiveness of process enhancement efforts;
- Collaborating closely with process owners to perform maturity and adoption assessments in accordance with established frameworks to identify current process gaps;
- Gathering change requests related to process design from department leaders and implementing those changes in conjunction with the process design team;
- Compiling project reports and other documentation;
- Facilitating process improvement workshops with stakeholders, sharing insights derived from thorough analysis of existing workflows;
- Overseeing process documentation and supporting the development and maintenance of logs for process modifications;
- Advocating for process adoption initiatives while monitoring key KPIs to track progress;
- Ensuring processes are optimized, effective, and aligned with customer needs while supporting organizational growth and development;
- Encouraging a culture of continuous process improvement and imparting these values to junior associates through mentorship;
- Serving as a liaison for escalations between internal and external partners.
- 3-5 years of experience in Business Administration, Operations, or Management, preferably within a telecommunications operator or an ICT/Product organization;
- 6+ years of experience in continuous process improvement and implementation utilizing Six Sigma methodologies, ideally within a telecommunications operator or an ICT/Product organization;
- Familiarity with various domains within a telecommunications operator (procurement, finance, product management, service desk, engineering, etc.) and an understanding of their interconnections is highly desirable;
- Certification in Six Sigma Yellow Belt or equivalent training;
- Demonstrated experience in operations management related to process design, development, and auditing (including maturity assessments, adoption evaluations, gap identification, etc.);
- Self-driven, detail-oriented, and dedicated to quality;
- Strong organizational skills with a proven ability to manage multiple, often competing priorities to successful completion;
- Consistently operates with the highest levels of honesty, integrity, and fidelity, acting in the best interest of the organization;
- Strong capability for upskilling and reskilling, with a curious mindset and a desire for continuous learning and growth;
- Proven leadership abilities, with experience guiding team members to achieve objectives;
- Technical writing proficiency;
- Experience using tools such as Excel and Visio to create workflows;
- Ability to function as a team player, exhibiting a flexible and positive attitude;
- Strong analytical and problem-solving capabilities;
- Ability to perform under pressure;
- A self-starter who can work independently yet thrives in a collaborative team environment.
Educational Requirements
- Bachelor's degree (minimum 4 years) in Business Administration, Operations, Management, or a related field;
- Any certification or diploma in Robotic Process Automation (RPA) will be an added advantage;
- Six Sigma Green/Yellow Belt certification or equivalent training;
- Certification in TM Forum Business Process Frameworx (eTOM) would be an additional asset;
- Proficiency in written and verbal communication in English and German.
- Collaborative colleagues, an international team, and a dynamic work environment;
- 30 days of annual leave;
- Modern workspaces, appealing office settings, and high-quality equipment;
- Excellent growth prospects, competitive compensation, and bonus opportunities;
- And much more.
We look forward to your application and the possibility of working together to build a strong brand in Germany.
RAKUTEN SHUGI PRINCIPLES
Our global practices embody specific behaviors that make Rakuten unique and unified across the globe. We expect Rakuten employees to exemplify these 5 Shugi Principles of Success:
- Always improve, always advance. Strive for complete success - Kaizen.
- Be passionately professional. Adopt an uncompromising approach to your work and aim to be the best.
- Hypothesize - Practice - Validate - Shikumika. Utilize the Rakuten Cycle to succeed in uncharted territories.
- Maximize Customer Satisfaction. The greatest fulfillment for workers in a service industry is witnessing their customers smile.
- Speed Speed Speed. Always be mindful of time. Take initiative, set clear objectives, and engage your team.
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