Senior Process Excellence Specialist

vor 3 Wochen


Düsseldorf, Nordrhein-Westfalen, Deutschland Rakuten Symphony Deutschland GmbH Vollzeit
Senior Process Improvement Specialist

Rakuten Symphony Deutschland GmbH is a global company providing B2B services for the mobile telco industry. Our cloud-based platform enables next-generation international mobile services. To support our innovative approach, we are looking for top talent to join our team in Germany.

This role is a key part of our operation management team. As a Senior Process Improvement Specialist, you will be responsible for refining organizational processes. You will work closely with other specialists to improve existing and future processes.

Key Responsibilities
  • Refine organizational processes to improve efficiency and effectiveness
  • Coordinate with and mentor other specialists to continue process improvement
  • Define KPIs to measure process improvement
  • Work closely with process owners to conduct maturity audits
  • Collect and enact change requests related to process design
  • Finalize project reports and other documents
  • Lead process improvement sessions with stakeholders
  • Supervise process flows and documentation
  • Promote process adoption initiatives
Requirements
  • 3-5 years' experience in Business Administration, Operations, or Management
  • 6+ years in continuous process improvement and implementation
  • Exposure to various domains within a telecom operator
  • Six Sigma Yellow Belt Course certification
  • Proven experience in operation management in process design, development, and audit

Rakuten Symphony Deutschland GmbH offers motivated colleagues, an international team, and a start-up environment. We provide modern workplaces, cool office space, and high-quality equipment. Our excellent prospects due to strong growth, fair pay, and bonus opportunities make us a great place to work.



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