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Customer Success Manager
vor 2 Monaten
The Customer Success Manager will be responsible for managing a defined book of business in the DACH region to ensure customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew and grow their licenses year-over-year.
Key Responsibilities- Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.
- Work closely with regional partners to provide excellent service for their end users and ensure a tight communication and relationship in maintaining and driving regional revenue.
- Drive customer awareness of product features and Rapid7 services to maximize the adoption and realized value of their purchased solutions.
- Develop and maintain strong, multi-level relationships with each customer, ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer.
- Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth.
- Manage end-to-end renewals process, from quote to booking in your PO.
- Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
- Effectively manage reactive customer requests and anticipate their needs.
- Daily communication with internal and external customers.
- Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.
- Fluent in German with strong English skills.
- Experience in either Customer Success Management, Service Delivery, Account Management or Renewals.
- Passionate about service and support; seeks to achieve extraordinary results through tenacious and creative problem solving.
- Assertive but empathetic in nature; able to assist customers toward strategic goals through a combination of persuasion and rapport.
- Energized by connecting and building long-lasting relationships with customers.
- Exceptional multi-tasking abilities and organization skills.
- Detail-oriented – able to capture proper information correctly and accurately.
