Ecommerce Customer Support Specialist

vor 4 Wochen

Gelsenkirchen, Nordrhein-Westfalen, Deutschland DTC Jobs Vollzeit
About the Role

We are seeking a highly skilled Ecommerce Customer Support Agent to join our team at DTCjob.com. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Responsibilities
  • Customer Support: Respond promptly to customer inquiries via email, chat, phone, and social media platforms, providing timely and effective solutions to their issues.
  • Order Management: Assist customers with placing orders, tracking shipments, processing returns, and handling payment issues, ensuring a seamless customer experience.
  • Problem-Solving: Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution, escalating unresolved issues to the appropriate internal teams when necessary.
  • Account Management: Troubleshoot issues related to account management, order discrepancies, and product information, maintaining accurate records and ensuring timely resolution.
  • Team Collaboration: Collaborate with other departments such as Sales, Warehouse, and Marketing to resolve customer concerns and provide timely solutions, contributing to team goals and meeting individual and department service targets.
Qualifications
  • Education: High school diploma or equivalent; a degree in Customer Service or a related field is a plus.
  • Experience: 1-2 years of experience in customer service, preferably in an e-commerce or retail environment.
  • Skills: Strong communication and interpersonal skills, with a focus on delivering excellent customer service, familiarity with CRM software and customer service platforms, ability to multitask and prioritize effectively in a fast-paced environment, problem-solving skills, and a customer-first mentality.
Benefits

We offer a range of benefits to our employees, including:

  • Extensive Network: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network.
  • Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities.
  • Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed.
  • Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job.
  • Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities.
  • Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more.

Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world.

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