Support Account Manager

vor 4 Wochen

Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH Vollzeit
About the Role

We are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.

Key Responsibilities
  • Support customers as a proactive solution partner and control internal processes
  • Independently responsible for compliance with operational framework conditions
  • Manage contractual, planning, and financial aspects of service business with customers
  • Monitor service performance in terms of budget, quality, and duration, and review service provision
  • Plan, monitor, and calculate resource capacity
  • Apply deep knowledge of Siemens logistics applications to perform customer support case management via web and phone communications
  • Work within a team environment to monitor customer issues, perform triage, troubleshooting, and escalation routing as necessary
  • Provide customer assistance in a professional and efficient manner, adhering to established processes and procedures
Requirements
  • Proven work experience in implementing web applications, combined with strong JavaScript and SQL skills
  • Strong problem-solving skills on enterprise-level applications and EDI knowledge
  • Successful technical or university degree in business informatics or comparable training with relevant professional experience
  • Quick comprehension, strong technical understanding, and confident appearance
  • Very good English language skills and ideally German skills
  • Communicative and structured manner, hands-on mentality, and quick comprehension
  • Ideal location: Frankenthal or remote in Germany, with occasional travel
About Siemens Digital Logistics GmbH

Siemens Digital Logistics GmbH is a specialist in the digitalization of logistical processes. As part of the Siemens Group, we are one of the leading IT service providers in global supply chain management, offering a portfolio of holistic software and consulting solutions. Our company was created in 2018 through the merger of AXIT, LOCOM Consulting, and LOCOM Software, and we employ 300 experts at several locations worldwide.

We offer a dynamic medium-sized company paired with the security of a large, globally operating corporation. With us, you will work in an international business environment with well-known customers, and our constant growth offers many career prospects, an attractive salary in a permanent position, and further training opportunities to promote your independence and know-how.

We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

If you want to make a difference, make it with us.

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