Support Account Manager
vor 2 Wochen
We are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships and controlling internal processes to ensure seamless customer experiences.
Key Responsibilities- Support customers as a proactive solution partner and control internal processes to ensure efficient service delivery.
- Independently manage compliance with framework conditions for operational processes within the operational phase.
- Oversee contractual, planning, and financial aspects of the service business with customers.
- Monitor service performance in terms of budget, quality, and duration, adhering to agreed service level agreements.
- Plan, monitor, and calculate resource capacity to ensure optimal service delivery.
- Apply deep knowledge of Siemens logistics applications to perform customer support case management via web and phone communications.
- Collaborate with a team environment to monitor customer issues, perform triage, troubleshooting, and escalation routing as necessary.
- Provide customer assistance in a professional and efficient manner, adhering to established processes and procedures.
- Proven work experience in implementing web applications, combined with strong JavaScript and SQL skills.
- Strong problem-solving skills on enterprise-level applications and ideally EDI knowledge.
- Successful technical or university degree in business informatics or comparable training with relevant professional experience.
- Quick comprehension, strong technical understanding, and confident appearance.
- Very good English language skills and ideally German skills.
- Communicative and structured manner, as well as hands-on mentality and quick comprehension.
- Ideal location: Frankenthal or remote in Germany, with occasional travel.
Siemens Digital Logistics GmbH is a specialist in the digitalization of logistical processes. As part of the Siemens Group, we are one of the leading IT service providers in global supply chain management, offering holistic software and consulting solutions. Our portfolio includes the AX4 logistics platform and the Supply Chain Suite for data-supported analysis, simulation, and optimization of logistics processes.
We offer a dynamic medium-sized company paired with the security of a large, globally operating corporation. With us, you will work in an international business environment with well-known customers. Our constant growth offers many career prospects, an attractive salary in a permanent position, as well as further training opportunities to promote your independence and know-how.
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Support Account Manager
vor 8 Stunden
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH Vollzeit{"h1": "Join Our Team as a Support Account Manager at Siemens Digital Logistics GmbH"} About the Role As a Support Account Manager at Siemens Digital Logistics GmbH, you will play a crucial role in supporting our customers as a proactive solution partner. You will be responsible for controlling internal processes, ensuring compliance with framework...
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Support Account Manager
vor 8 Stunden
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH Vollzeit{"h1": "Join Our Team as a Support Account Manager at Siemens Digital Logistics GmbH"} About the Role As a Support Account Manager at Siemens Digital Logistics GmbH, you will play a crucial role in supporting our customers as a proactive solution partner. You will be responsible for controlling internal processes, ensuring compliance with framework...
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Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled and motivated Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProactively...
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Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled and motivated Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProactively...
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Support Account Manager
vor 2 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is seeking a highly skilled Support Account Manager to join our team. As a proactive solution partner, you will support our customers in achieving their goals and drive the success of our company.Key ResponsibilitiesProvide exceptional customer support and service, ensuring timely and effective resolution of...
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Support Account Manager
vor 2 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is seeking a highly skilled Support Account Manager to join our team. As a proactive solution partner, you will support our customers in achieving their goals and drive the success of our company.Key ResponsibilitiesProvide exceptional customer support and service, ensuring timely and effective resolution of...
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Support Account Manager
Vor 3 Tagen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleAs a Support Account Manager at Siemens Digital Logistics GmbH, you will play a crucial role in ensuring the smooth operation of our logistics processes. You will be responsible for providing proactive solution support to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Your Key...
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Support Account Manager
Vor 3 Tagen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleAs a Support Account Manager at Siemens Digital Logistics GmbH, you will play a crucial role in ensuring the smooth operation of our logistics processes. You will be responsible for providing proactive solution support to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Your Key...
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Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Key...
-
Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Key...
-
Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading provider of digital logistics solutions, and we're seeking a highly skilled Support Account Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our internal processes.Your Key...
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Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading provider of digital logistics solutions, and we're seeking a highly skilled Support Account Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our internal processes.Your Key...
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Support Account Manager
Vor 3 Tagen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships and controlling internal processes to ensure seamless customer experiences.Key ResponsibilitiesSupport customers as a...
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Support Account Manager
Vor 3 Tagen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships and controlling internal processes to ensure seamless customer experiences.Key ResponsibilitiesSupport customers as a...
-
Support Account Manager
vor 3 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
-
Support Account Manager
vor 3 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
-
Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
-
Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
-
Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Key...
-
Support Account Manager
vor 4 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Key...
