Customer Success Trainee

vor 2 Wochen

Munich, Bayern, Deutschland rapitag GmbH Vollzeit
Your Mission
  • Strategic Relationship Development: Cultivate and sustain robust, strategic connections with key stakeholders at client organizations to comprehend their business objectives and ensure that rapitag's solutions are in alignment with their goals.
  • Client Onboarding and Training: Spearhead the onboarding journey for new clients, delivering comprehensive training sessions to guarantee a smooth integration and successful adoption of rapitag's technology.
  • Data Insights and Analysis: Leverage customer usage data to uncover trends, evaluate key performance indicators, and furnish actionable insights to both clients and internal teams. Proactively suggest enhancements to elevate the customer experience.
  • Customer Advocacy: Serve as the representative voice of the customer within rapitag, championing their needs and collaborating with internal teams to prioritize and resolve customer concerns or feature requests.
  • Renewal Coordination: Collaborate closely with the sales team to oversee customer renewals and expansions. Ensure timely communication with clients regarding contract renewals, upsell opportunities, and additional services.
  • Issue Management: Proactively identify and address client issues or concerns, working in tandem with technical support and product teams to deliver prompt and effective solutions.
Your Profile
  • Fluency in German and English: Strong command of both languages, with the capability to communicate effectively and build relationships with clients in a bilingual setting.
  • Experience in Customer Success: Ideally, some experience in a customer success or account management role, preferably within the technology or SaaS sector.
  • Exceptional Communication Skills: Outstanding verbal and written communication abilities, with the capacity to convey complex concepts clearly and succinctly.
  • Analytical Thinking: Strong analytical capabilities, with the ability to interpret customer data and derive meaningful insights to guide decision-making.
  • Adaptability: Ability to excel in a fast-paced and dynamic environment, adjusting to shifting priorities and customer needs.
  • Collaborative Team Player: A cooperative spirit with the ability to work effectively across cross-functional teams to ensure customer success.
  • Knowledge of Retail Technology (Optional): Familiarity with retail technology concepts and solutions would be advantageous, but not mandatory. A genuine interest in learning and understanding these concepts is essential.
Why rapitag?

Become part of a forward-thinking tech start-up with ambitious goals to lead the market in safety technology. Enjoy the following benefits:

  • Core Team Contribution: Be part of a young and dynamic tech start-up with aspirations to become a world leader in safety technology.
  • Recognition and Compensation: Receive a competitive salary, a permanent contract, and the chance to shape a growing company from the ground up.
  • Flexible Work Arrangements: Benefit from flexible working hours and the option for remote work.
  • Independence: Enjoy the freedom to express your ideas, work style, and responsibilities with streamlined decision-making processes.
  • Workplace Enjoyment: Access complimentary fruits and beverages in the office, and participate in regular team events.
  • Professional Growth: Experience an open, trusting atmosphere, take advantage of professional development opportunities, receive constructive feedback in a collaborative team, and engage with industry experts and digital pioneers.

rapitag is at the forefront of secure mobile checkout solutions for retail environments and innovative omnichannel shopping experiences. We have pioneered the world's first smart tags that operate automatically via wireless technology, enhancing security in retail while simplifying the shopping experience.

We collaborate with leading retailers globally to enhance the overall customer and employee experience, with a focus on worldwide expansion.

Join rapitag if you aspire to transform the shopping experience for the better.

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