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Customer Success Specialist
vor 2 Monaten
About Camplify Holdings Limited
Camplify Holdings Limited (CHL) is a leading global adventure travel technology company. Our mission is to elevate outdoor experiences through scalable tech solutions, transforming the way people access and explore the world around them.
Job Summary
We are seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for developing strong relationships with our customers, promoting retention and loyalty to CHL, and driving growth of our owner base.
Key Responsibilities
- Customer Relationship Management: Regular communication with customers, including inbound and outbound calls, emails, advice, and analysis to ensure customer satisfaction and retention.
- Onboarding and Verification: Onboarding and verifying new owners, setting them up for success on the platform, and providing guidance on how to maximize their experience.
- Growth and Development: Driving growth of Premium Members and Instant Bookers by acquiring and converting casual users, and engaging with owners regarding listing completion, listing reviews, and booking management.
- Marketing and Promotion: Producing and developing marketing collateral for CHL Premium Members, working with internal and external designers/suppliers to deliver projects in a timely manner.
- Problem-Solving and Resolution: Providing advice and recommendations to owners to enhance performance, resolving customer issues, and ensuring customers adhere to CHL's community and brand standards.
- Reporting and Analysis: Delivering on KPIs, reporting on platform bugs, improvements, and new requirements, and liaising with Senior Management to ensure customer needs are met.
Requirements
- Language Skills: English and German business fluency are a requirement, Dutch skills are a nice-to-have but not essential.
- Customer Service Experience: Experience in providing great customer service with an ability to build rapport with customers & service providers.
- Interpersonal Skills: Excellent interpersonal skills with the ability to build & maintain relationships.
- Self-Motivation: Self-motivated to achieve targets & outcomes (both personal and team).
- Problem-Solving Skills: Strong problem-solving, resolution, negotiation, and decision-making capabilities.
- Time Management: Resilience to work well under pressure with effective time management and prioritization skills.
Benefits
- Comprehensive Training: Umfangreiches Training
- Employee Share Programme: Employee Share Programm
- Campervan Hire and Product Discounts: Camperverleih & Produktrabatte
- Monthly Belonio Voucher: monatlicher Belonio-Gutschein (im Wert von 40€)
- Annual Leave and Holidays: 27 Urlaubstage pro Jahr sowie je ein halber freier Tag am 24. & 31. Dezember
- Employee Wellbeing Programme: Employee Wellbeing Programm für psychisches Wohlbefinden
- Dog-Friendly Office: Hundefreundliches, helles Büro in Berlin-Kreuzberg
