Customer Support Specialist with German Language Expertise

Vor 7 Tagen


Frankfurt am Main, Hessen, Deutschland Berlitz Vollzeit

About the Role

Berlitz is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Live Online operations, you will play a vital role in ensuring maximum satisfaction of our internal and external clients.

Key Responsibilities

  • Provide expert lesson support for Live Online instructors and students, fostering a positive and engaging learning environment.
  • Maintain exceptional customer relations, ensuring seamless communication and resolving inquiries and complaints in a timely and professional manner.
  • Manage customer records, scheduling lessons for customers and instructors, and promoting customer re-enrollments.
  • Collaborate with instructors to deliver high-quality lessons, ensuring a consistent and exceptional customer experience.
  • Stay up-to-date with technical requirements, ensuring a stable and secure online environment for our clients.

Minimum Qualifications

  • Exceptional interpersonal and communication skills, with the ability to build strong relationships with clients and colleagues.
  • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  • Experience working with web-based software applications, with a strong understanding of technical requirements.
  • Previous customer service experience, with a focus on delivering exceptional client satisfaction.
  • Proficiency in German and English languages, with excellent language skills.
  • Salesforce.com experience, with a strong understanding of CRM systems.
  • Ability to work occasional nights, weekends, and holidays, with a flexible schedule.

Technical Requirements

  • A minimum of 5 Mbps download speed / 2 Mbps upload speed.
  • A stable wired connection to the internet (Wi-Fi is not sufficient).
  • A PC or laptop running Windows 10 or higher, or Mac OS 11 or higher (Linux does not support our applications).
  • A USB headset and a camera.
  • For those living in areas where load shedding occurs, it is required to have a backup system to support your devices.
  • At least 2 GHz of base processing speed and RAM equal or above 4096 MB (4GB).


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