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Customer Support Specialist with German Language Expertise

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland Berlitz Vollzeit
{"About the Job": "As a Customer Service Representative at Berlitz, you will play a vital role in ensuring the satisfaction of our internal and external clients by managing their expectations and creating long-staying, loyal customers. Your exceptional interpersonal and communication skills will be essential in providing basic lesson support for Live Online instructors and students, maintaining positive customer relations, and resolving customer inquiries and complaints via phone, email, and case management.", "Responsibilities": "
  • Provide lesson support for Live Online instructors and students
  • Maintain positive customer relations and ensure customer satisfaction
  • Resolve customer inquiries and complaints via phone, email, and case management
  • Maintain accurate customer records
  • Conduct first lesson orientations
  • Schedule lessons for customers and instructors
  • Encourage customer re-enrollments
", "Minimum Qualifications": "
  • Exceptional interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • Experience working with web-based software applications
  • Previous customer service experience desirable
  • German/English language proficiency
", "Technical Requirements": "
  • A minimum of 5 Mbps download speed / 2 Mbps upload speed
  • A stable wired connection to the internet (Wi-Fi is not sufficient)
  • A PC or laptop running Windows 10 or higher, or Mac OS 11 or higher
  • A USB headset and a camera
  • For those living in areas where load shedding occurs, a backup system to support devices is required
  • At least 2 GHz of base processing speed and RAM equal or above 4096 MB (4GB)
", "lang_code": "en-US"}