Private Equity Senior Client Associate
vor 4 Wochen
CEPRES is seeking a Private Equity Senior Client Associate to support our clients in the successful deployment of our solution. As a key member of our team, you will play a critical role in ensuring the successful deployment and ongoing success of our solutions, tailored to meet sophisticated client requirements and complex project plans.
Key Responsibilities- Solution Deployment: Lead and oversee the end-to-end implementation of CEPRES solutions according to client specifications and project timelines. Work closely with clients to understand their unique needs and customize solutions accordingly.
- Integration Management: Supervise and manage the integration of CEPRES with existing systems and third-party applications to ensure seamless data flow and operation. Address and resolve integration challenges and optimize system performance as needed.
- Client Support: Proactively identify potential issues and implement preventive measures to ensure uninterrupted service. Serve as the senior point of contact for client inquiries and issues, resolving them in a timely and efficient manner.
- Training Delivery: Design and conduct advance training sessions tailored to client needs, equip clients with the necessary skills to effectively utilize the CEPRES platform. Develop training materials and resources to support ongoing learning and adoption.
- Collaboration and Handover: Lead cross-functional teams to drive project success and client satisfaction post-implementation. Facilitate seamless communication and coordination between internal teams and clients to drive success post-implementation.
- Documentation and Resources: Create and maintain comprehensive onboarding documentation, guides, and resources to support clients throughout their journey with CEPRES. Regularly update documentation to reflect platform enhancements and changes.
- Team Development and Mentorship: Lead and mentor Analysts, Senior Analysts, and Interns, fostering their development in Private Equity, CEPRES solutions, and broader business operations. Provide guidance on task prioritization, timeline management, and project execution, ensuring high-quality deliverables.
- Strategic Initiatives: Contribute to strategic initiatives aimed at enhancing CEPRES' market position and client value proposition. Participate in industry events, conferences, and networking opportunities to represent CEPRES and expand professional connections.
- Bachelor's degree in business administration, Information Technology, Finance, Engineering, Mathematics, or a related field; a Master's degree or MBA is a plus.
- Extensive experience in solution implementation, integration management, or client support, preferably within the financial services industry.
- Strong understanding of financial concepts, data analysis, and private equity.
- Exceptional communication, presentation, and interpersonal skills.
- Proven project management capabilities, with a track record of managing complex projects and delivering on time.
- Proficiency in advanced project management tools, CRM software, and data analytics platforms.
- Demonstrated ability to lead, mentor, and develop high-performing teams.
- Strategic thinker with a proactive approach to problem-solving and continuous improvement.
- Willingness to travel occasionally for client meetings, project deployments, and industry events.
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