Customer Support Specialist
vor 2 Wochen
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through email and chat.
Your primary focus will be on delivering timely, personalized, and professional responses to customer inquiries, ensuring that their needs are met and exceeded.
Key Responsibilities- Respond to customer inquiries via email and chat, providing accurate and helpful information
- Keep our FAQs up to date to ensure customers have easy access to information
- Translate various texts from German or English into Danish to support our multilingual customer base
- Monitor customer feedback and contribute to building a strong community around our brand
To be successful in this role, you will need to possess excellent communication skills, both written and verbal, and be fluent in Danish. A good level of German is also desirable. Additionally, you should have experience working with customers, listening to their needs, and providing solutions.
- Fluency in Danish is essential, with a good level of German also being beneficial
- Experience in customer-facing roles, with a focus on delivering exceptional customer service
- Knowledge of e-commerce platforms, such as Shopify and Gorgias, is a plus
- Interest in beauty and health products is a must
- Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects
As a Customer Support Agent at Naturida GmbH, you can expect a dynamic and modern working environment, with a flat hierarchy and agile working methods. We offer flexible working from home options, a powerful MacBook, and the software you need to excel in your role.
Our team is made up of young and motivated individuals who are passionate about making a difference in the world of beauty and health. We believe in regular team events and creating a sense of togetherness, while also providing the opportunity to work independently and manage your own time.
If you are a customer-focused individual with a passion for beauty and health products, we encourage you to apply for this exciting opportunity.
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