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Field Service Manager

vor 2 Monaten


Hannover, Niedersachsen, Deutschland Canon Vollzeit

About the Role

We are seeking a highly skilled and experienced Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the company.

Key Responsibilities

  • Develop and implement strategies to improve customer service experience and create engaged customers
  • Take ownership of customer issues and follow problems through to resolution
  • Set clear goals and deploy strategies focused on achieving those goals
  • Develop and maintain service procedures, policies, and standards
  • Monitor and analyze customer service statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and foster an environment where they can excel
  • Stay up-to-date with industry developments and apply best practices to areas of improvement
  • Manage resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Requirements

  • Proven working experience as a customer service manager or lead engineer
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English and German
  • Working knowledge of customer service tools, software, and database
  • Awareness of industry's latest technology trends and applications
  • Ability to think strategically and lead

Qualifications and Competencies

  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Experience with semiconductor equipment
  • Customer service orientation
  • Ability for international business travel

About Canon

Canon is a Japanese multinational corporation and a global leader in the imaging and technology industry. We are committed to innovation, quality, and customer satisfaction. Our company culture values mutual respect, diversity, and sustainability. We offer a dynamic work environment with exciting projects and products, and a team that is passionate about making a difference.