Field Service Manager
vor 7 Stunden
We are seeking a highly skilled Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the department.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead a team of customer service agents to ensure excellent service delivery
- Collaborate with cross-functional teams to resolve customer issues and improve processes
- Analyze customer feedback and metrics to identify areas for improvement
- Develop and maintain accurate records and reports to track customer service performance
Requirements:
- Proven experience in customer service management or a related field
- Excellent communication and leadership skills
- Ability to analyze data and make informed decisions
- Proficiency in English and German
- Working knowledge of customer service tools and software
About Canon:
Canon is a global leader in imaging technology and a company that values innovation, respect, and sustainability. We offer a dynamic work environment with opportunities for growth and development.
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