Field Service Manager

vor 7 Stunden


Hannover, Niedersachsen, Deutschland Canon Vollzeit
Job Description

We are seeking a highly skilled Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a customer-centric culture throughout the department.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead a team of customer service agents to ensure excellent service delivery
  • Collaborate with cross-functional teams to resolve customer issues and improve processes
  • Analyze customer feedback and metrics to identify areas for improvement
  • Develop and maintain accurate records and reports to track customer service performance

Requirements:

  • Proven experience in customer service management or a related field
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed decisions
  • Proficiency in English and German
  • Working knowledge of customer service tools and software

About Canon:

Canon is a global leader in imaging technology and a company that values innovation, respect, and sustainability. We offer a dynamic work environment with opportunities for growth and development.


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