Field Service Manager
vor 2 Monaten
We are seeking a highly skilled and experienced Field Service Manager to join our team at Canon. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting a culture of excellence throughout the department.
Key Responsibilities:
- Improve customer service experience and create engaged customers
- Take ownership of customer issues and follow problems through to resolution
- Set clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies, and standards
- Analyze statistics and compile accurate reports
- Recruit, mentor, and develop customer service agents
- Keep ahead of industry developments and apply best practices
- Control resources and utilize assets to achieve targets
Requirements:
- Proven working experience as a customer service manager or lead engineer
- Excellent knowledge of management methods and techniques
- Proficiency in English and German
- Working knowledge of customer service tools, software, and database
- Awareness of industry's latest technology trends and applications
About Canon:
Canon is a Japanese multinational corporation and a global leader in the imaging and printing industries. We are committed to innovation, quality, and customer satisfaction. Our company culture values mutual respect, diversity, and sustainability.
-
Field Service Manager
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Canon VollzeitWe are seeking a seasoned professional to lead our field service operations and drive customer satisfaction. As a Field Service Manager, you will be responsible for providing exceptional customer service, promoting a culture of excellence, and ensuring efficient departmental operations.Key Responsibilities:Develop and implement strategies to improve customer...
-
Field Service Manager
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Canon VollzeitWe are seeking a skilled Field Service Manager to lead our customer service team and drive business growth.Main Responsibilities:• Develop and implement customer service strategies to improve customer satisfaction and loyalty• Manage a team of customer service agents to ensure excellent service delivery• Analyze customer feedback and statistics to...
-
Field Service Specialist
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Cross Border Talents VollzeitAre you a motivated professional looking for a new challenge in the field of telecommunications? We're seeking a Field Service Specialist to join our team in Germany, working remotely from various cities.Key Responsibilities:Coordinate site visits with internal teams, landlords, and municipalitiesTrain new hires on Field Service proceduresPlan and execute...
-
Field Service Specialist
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Cross Border Talents VollzeitAre you a motivated professional looking for a new challenge in the field of telecommunications? We're seeking a Field Service Specialist to join our team in Germany, working remotely from various cities.Key Responsibilities:Coordinate site visits with internal teams, landlords, and municipalitiesTrain new hires on Field Service proceduresPlan and execute...
-
Field Service Manager
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Canon VollzeitWe are seeking a highly skilled Field Service Manager to lead our customer service team and drive exceptional customer experiences.Key Responsibilities: Develop and implement customer service strategies to improve customer satisfaction and loyalty Provide coaching and guidance to customer service agents to ensure they meet customer needs and expectations...
-
Field Service Specialist Position
vor 2 Wochen
Hannover, Niedersachsen, Deutschland Cross Border Talents VollzeitAre you a professional looking for an exciting opportunity to make an impact in the field? We're hiring a Field Service Specialist to join our team in Germany, offering a remote role from any of the following cities: Hanover, Stuttgart, Dusseldorf, Nuremberg, Mannheim, or Frankfurt.As a Field Service Specialist, your key responsibilities will...
-
Field Service Specialist
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Cross Border Talents VollzeitJob Title: Field Service Specialist - Telecommunications ExpertAbout the Role:We are seeking a highly skilled Field Service Specialist to join our team in Germany. As a Field Service Specialist, you will be responsible for coordinating and validating site visits, training new hires, and planning and executing site inspections.Key Responsibilities:Coordinate...
-
Field Service Specialist
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Cross Border Talents VollzeitJoin Our Team as a Field Service SpecialistWe are seeking a highly skilled Field Service Specialist to join our team in Germany. As a Field Service Specialist, you will be responsible for coordinating and validating site visits, training new hires, and planning and executing site inspections.Key Responsibilities:Coordinate and validate site visits with...
-
Field Service Expert Wanted
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Cross Border Talents VollzeitAs a Field Service Specialist at Cross Border Talents, you will play a crucial role in coordinating site visits with internal teams, landlords, and municipalities. Your excellent communication and negotiation skills will be essential in training new hires on Field Service procedures and planning site inspections with stakeholders.Key responsibilities...
-
SAP/4HANA Service Manager
vor 3 Wochen
Hannover, Niedersachsen, Deutschland KPMG VollzeitDeine RolleWir suchen einen erfahrenen Manager, der unsere Kunden bei der Modernisierung ihrer Unternehmensprozesse unterstützt. Du wirst Teil unseres Teams für SAP und Finance Transformation und arbeitest eng mit unseren Kunden zusammen, um ihre digitale Transformation erfolgreich zu gestalten.Deine AufgabenAls Manager SAP/4HANA Service wirst du folgende...
-
SAP/4HANA Service Manager
vor 3 Wochen
Hannover, Niedersachsen, Deutschland KPMG VollzeitSAP/4HANA Service ManagerWir suchen einen erfahrenen SAP/4HANA Service Manager, der unsere Kunden bei der Modernisierung ihrer Unternehmensprozesse unterstützt. Als Teil unseres Teams arbeitest Du eng mit unseren Kunden zusammen, um ihre digitale Transformation erfolgreich zu gestalten.Deine Aufgaben- Du unterstützt das Team bei Vertriebsaktivitäten und...
-
IT Account Manager
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitIT Account ManagerWe are seeking an experienced IT Account Manager to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Account Manager, you will be responsible for building and maintaining customer relationships, ensuring customer satisfaction in the HR area through coordination of IT projects, and understanding customer needs and HR business...
-
Service Manager IT
vor 4 Wochen
Hannover, Niedersachsen, Deutschland CANCOM VollzeitJob DescriptionAs a Service Manager IT at CANCOM, you will be responsible for delivering high-quality IT services to our customers. Your primary goal will be to ensure that our services meet the agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).Key Responsibilities:Define, negotiate, and monitor SLAs and KPIs with customers...
-
Service Manager IT
vor 4 Wochen
Hannover, Niedersachsen, Deutschland CANCOM VollzeitJob DescriptionAs a Service Manager IT at CANCOM, you will be responsible for delivering high-quality IT services to our customers. Your primary goal will be to ensure that our services meet the agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).Key Responsibilities:Define, negotiate, and monitor SLAs and KPIs with customers...
-
IT Service Manager
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Prosystems IT GmbH VollzeitKundenmanagementBetreuung der Bestandskunden, Beratung über die Leistungen und Produkte, Regelmäßige Kundenkommunikation zum Status laufender Aufträge, Pflege der Kundendatenbanken, Erstellen von Kundenentwicklungsplänen, Bearbeiten von Beschwerden und Eskalationen.AngebotsmanagementVerhandlung der Angebote mit dem Kunden, Erstellen von Angeboten,...
-
IT Account Manager
vor 2 Monaten
Hannover, Niedersachsen, Deutschland TÜV NORD Service GmbH & Co. KG VollzeitIT Account ManagerWe are seeking an experienced IT Account Manager to join our team at TÜV NORD Service GmbH & Co. KG. As an IT Account Manager, you will be responsible for building and maintaining customer relationships, ensuring customer satisfaction in the HR area through coordination of IT projects, and understanding customer needs and HR business...
-
Operational Technology Project Manager
vor 3 Wochen
Hannover, Niedersachsen, Deutschland TenneT VollzeitJob Title: Operational Technology Project Manager - Grid Field Operations OffshoreAbout the Role:As a key member of our team at TenneT, you will be responsible for managing complex IT/OT projects of our existing offshore grid connection systems in the Netherlands and Germany. Your primary objective will be to analyze the needs of the unit regarding...
-
Service Manager
vor 4 Wochen
Hannover, Niedersachsen, Deutschland operational services GmbH & Co. KG VollzeitJobbeschreibungWir suchen einen erfahrenen Service Manager, der unsere Kunden mit erstklassigen Dienstleistungen betreut und unsere Operational Services-Gruppe weiterentwickelt.VerantwortlichkeitenVerantwortung für die fachliche und kaufmännische Betreuung von KundenVerantwortlich für die von diversen Produktionseinheiten und Lieferanten erbrachten...
-
Service Manager
vor 4 Wochen
Hannover, Niedersachsen, Deutschland operational services GmbH & Co. KG VollzeitJobbeschreibungWir suchen einen erfahrenen Service Manager, der unsere Kunden mit erstklassigen Dienstleistungen betreut und unsere Operational Services-Gruppe weiterentwickelt.VerantwortlichkeitenVerantwortung für die fachliche und kaufmännische Betreuung von KundenVerantwortlich für die von diversen Produktionseinheiten und Lieferanten erbrachten...
-
IT-Service Manager
vor 1 Monat
Hannover, Niedersachsen, Deutschland univativ GmbH VollzeitJobbeschreibungWir suchen einen erfahrenen IT-Service-Manager, der sich auf Netzwerktechnik spezialisiert hat. Als Teil unseres Teams werden Sie verantwortlich sein für die Steuerung von Change-Prozessen und die Optimierung des IT-bezogenen Changemanagements.AufgabenÜberwachung sämtlicher interner und externer IT-ProzesseSteuerung von...