Operations Excellence Leader

vor 1 Monat


Reutlingen, Baden-Württemberg, Deutschland SOFAR Vollzeit

Job Summary

We are seeking a highly experienced and skilled Service Delivery Manager to lead our service teams in Europe. As a key member of our leadership team, you will be responsible for developing and implementing a service strategy that drives excellence in insights, processes, and systems.

Key Responsibilities

  • Develop and implement a service strategy that aligns with business objectives and drives customer satisfaction
  • Lead service experience teams to ensure all touchpoints provide best-in-class customer experience
  • Monitor financials from a service perspective and maintain an overview of cost savings, operational costs, profit, and loss
  • Partner with EU Team and Global HQ to define service and delivery objectives for Europe
  • Assess service improvements and business opportunities to drive initiatives that improve service performance and customer satisfaction

Requirements

  • At least 5 years of experience leading a after-sales service team in the photovoltaic industry
  • Strong record of customer service excellence
  • Fluent in English and Chinese Mandarin

About SOFAR

SOFAR is a high-tech enterprise integrating R&D, manufacturing, sales, and marketing. We own three R&D centers and two major manufacturing bases. We are a leading provider of string inverters in the Chinese market.



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