Operations Excellence Leader
vor 1 Monat
Job Summary
We are seeking a highly experienced and skilled Service Delivery Manager to lead our service teams in Europe. As a key member of our leadership team, you will be responsible for developing and implementing a service strategy that drives excellence in insights, processes, and systems.
Key Responsibilities
- Develop and implement a service strategy that aligns with business objectives and drives customer satisfaction
- Lead service experience teams to ensure all touchpoints provide best-in-class customer experience
- Monitor financials from a service perspective and maintain an overview of cost savings, operational costs, profit, and loss
- Partner with EU Team and Global HQ to define service and delivery objectives for Europe
- Assess service improvements and business opportunities to drive initiatives that improve service performance and customer satisfaction
Requirements
- At least 5 years of experience leading a after-sales service team in the photovoltaic industry
- Strong record of customer service excellence
- Fluent in English and Chinese Mandarin
About SOFAR
SOFAR is a high-tech enterprise integrating R&D, manufacturing, sales, and marketing. We own three R&D centers and two major manufacturing bases. We are a leading provider of string inverters in the Chinese market.
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