Customer Service Representative
vor 2 Monaten
This is a unique opportunity to join a prestigious German private bank with a rich history dating back to 1798. As a customer service representative, you will be part of a dynamic team that provides personalized support to clients across various financial services, including wealth management, investment banking, and private banking.
Key Responsibilities- Client Support: Provide expert advice and guidance to clients through face-to-face meetings, phone calls, and email communication.
- Account Management: Manage and update giro and credit card accounts to ensure accurate and up-to-date transactions and data.
- Secure Storage: Organize and oversee the management of safe deposit boxes and valuable items, ensuring adherence to security standards and access control.
- Account Monitoring: Regularly review and update client accounts to ensure compliance with contractual terms and optimal management.
- Succession Planning: Handle estate administration, including legal and financial aspects of inheritance.
- Investigation and Resolution: Conduct research and resolve client complaints to ensure timely and satisfactory resolution.
- Financial Expertise: Possess financial knowledge through a completed apprenticeship or equivalent qualification.
- Customer Service Experience: Have gained initial practical experience in customer service.
- Professional Attitude: Demonstrate a confident, friendly, and reliable demeanor.
- Teamwork: Be a team player.
- Service Orientation: Possess a strong service mindset.
- Dynamic Environment: Join a company that is continuously growing and moving forward in a sustainable and forward-thinking industry.
- Unlimited Contract: Enjoy the security of an unlimited contract, allowing you to focus on your tasks and development.
- Quick Onboarding: Start your new job quickly, without delay.
- Corporate Benefits and Gympass: Enjoy privileged access to a wide range of sports and leisure activities, ensuring you stay fit and balanced outside of work.
- Compensation for Overtime: Receive compensation for overtime or time off in lieu, ensuring a healthy work-life balance.
- Travel Allowance: Receive a travel allowance to reduce your daily commute costs.
- Pension Plan: Enjoy a company-sponsored pension plan, providing financial security in your retirement.
- Buddy System: Benefit from a buddy system, supporting you throughout the application process.
- Market Insights: Gain valuable insights into the market and essential information to make informed decisions for your career.
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