Robotics Support Specialist

Vor 7 Tagen


Frankfurt am Main, Hessen, Deutschland Hikrobot Vollzeit

Company Overview

Hikrobot is a leading provider of innovative robotic solutions.

Salary

The estimated annual salary for this position is $120,000-$180,000 depending on experience and qualifications.

Job Description

We are seeking an experienced AGV Tech-support Engineer to join our team. The successful candidate will be responsible for providing technical support and training to customers on our Automated Guided Vehicle (AGV) systems.

Responsibilities

  • Support the overall delivery plan for mobile robot projects, monitor progress, and promptly address any deviations.
  • Lead on-site project delivery, providing customers with AGV implementation and technical support.
  • Track and coordinate the resolution of on-site product and technical issues, swiftly addressing customer concerns while identifying and mitigating project risks.
  • D Deliver training and support to customers on technical parameters, product performance, and operations, tailored to their specific needs.
  • Collaborate with regional sales teams to manage pre-sales demonstrations, technical consultations, and the installation, testing, and troubleshooting of products during and after the sales process.

Requirements

  • A STEM background, preferably in Electrical Engineering, Robotics Engineering, Mechatronics Engineering, Mechanical Engineering, or related fields.
  • Work experience in the Robotics or Automation industry as a tech-support role is a plus.
  • Solutions-oriented, pragmatic, responsible, and a team player with a high level of enthusiasm.
  • Language Requirement: High proficiency in Chinese, fluent English, German will be a plus.

Benefits

  • Ongoing training and professional development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a dynamic and innovative company.


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