Cloud Infrastructure Support Specialist

Vor 2 Tagen


Frankfurt am Main, Hessen, Deutschland Koda Staff Vollzeit

We are seeking an IT professional to join Koda Staff as a Cloud Infrastructure Support Specialist.

Job Overview

Koda Staff is a leading IT consulting firm, and we are currently looking for an experienced IT Specialist to support our clients' cloud-first strategies.

About the Role

  • This role will involve operating and supporting IT infrastructure and administrative applications in a cloud environment.
  • You will act as first-line support for users, both on-site and remotely, and coordinate incident resolution with IT service providers.
  • The successful candidate will define and improve IT support processes, monitor key performance indicators (KPIs), and maintain technical documentation.
  • You will also manage IT-related purchasing and maintain relationships with external suppliers.
  • In addition, you will support IT and administrative project management, including reporting, communication, and document tracking.
  • Your responsibilities will include delivering user training on IT infrastructure and applications.

About You

  • A degree in Computer Science or a related field is required; IT, Service Management, or Project Management certifications are highly valued.
  • With 5+ years of IT experience, including 3+ years in a similar role, you will bring expertise in Microsoft Azure/Office 365 stack (Azure AD, Intune, Teams, Defender).
  • Experience with networking solutions (Meraki), ticketing platforms (Jira Cloud), and remote assistance tools is essential.
  • Familiarity with patch management in cloud environments and Zero Trust principles is a must.
  • Fluency in English is required, with French being a plus.
  • Proven problem-solving skills, organizational abilities, and strong interpersonal skills are necessary for this role.

Benefits

  • Koda Staff offers a competitive salary range of $90,000 - $120,000 per annum, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


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